ISS Facility Services UK
Regional Director
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Regional Director
London/South Region
Permanent, Full Time
ISS Facility Services UK are seeking a Regional Director to take full ownership of London & the South region, operating with the accountability and commercial mindset of a Managing Director.
This role is responsible for customer growth, operational delivery, business performance, pipeline development, and the successful leadership of large and complex contracts across the region. Working within an established framework, you will build and develop the region while taking responsibility for customer satisfaction, service delivery, financial performance, safety, people engagement, and sustainable growth.
Through a deep understanding of the Reimagining Healthcare Strategy (RHS) and customer priorities, you will empower your leadership team to create value, strengthen customer partnerships, and deliver consistently high standards in critical environments.
Key Responsibilities:
- Lead a portfolio of Key Account Managers, Key Account Directors, and/or Key Account Portfolio Managers, with full accountability for customer relationships, people leadership, and financial performance, including P&L responsibility.
- Drive customer growth and business development by building a strong pipeline and supporting the delivery of regional growth plans.
- Oversee the strategic customer focus for the region, ensuring customer information is effectively maintained, structured, and visible within CRM systems and other business tools.
- Lead, mandate, and monitor the use of the Account Development Process and associated account development plans across the region.
- Support teams in translating business insights and customer needs into relevant propositions and solutions.
- Drive stakeholder engagement and alignment, ensuring both customer and internal stakeholders remain focused on delivering the customer promise and account development objectives.
- Ensure the right leadership capability and succession plans are in place through effective recruitment, development, and talent management.
- Own and sponsor a key strategic priority aligned to the Reimagining Healthcare Strategy across the wider Healthcare business.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specification:
- Previous experience in a similar senior leadership role within Facilities Management (FM); healthcare experience is beneficial but not essential.
- Proven experience delivering business and contract growth.
- Experience of managing a large, complex customer portfolio.
- Strong leadership background with experience leading leaders.
- Hard FM Services experience across critical environments would be ideal.
- Experience working within a large matrix organisation with multiple stakeholders and central support functions.
- Strong experience in budgeting, financial management, reporting, and performance management.
- Full UK driving licence with the ability to travel across multiple sites (car/car allowance provided).
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
Join ISS and be part of something bigger.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location