Doxis
Regional Director - North EMEA
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About Doxis
Doxis helps organisations manage, automate, and secure business-critical information and processes. Through our Enterprise Content Management (ECM) and Intelligent Information Management solutions, we enable customers to improve operational efficiency, strengthen governance, and deliver better digital experiences.
As we continue to grow across North EMEA, we're looking for a Regional Director, Professional Services to lead our regional delivery organisation. In this role, you'll be responsible for driving successful customer outcomes, developing high-performing teams, and ensuring the profitable delivery of complex enterprise projects across the region.
What You'll Do
As Regional Director, you'll lead the Professional Services organisation across North EMEA, balancing customer success, operational excellence, and commercial performance.
Your responsibilities will include:
- Leading, coaching, and developing Project Managers, Consultants, and multidisciplinary delivery teams.
- Overseeing a portfolio of complex enterprise implementation projects across multiple customers, countries, and business units.
- Driving project delivery performance while ensuring customer satisfaction, profitability, and operational excellence.
- Managing project governance, delivery risks, scope, change management, and executive-level customer escalations.
- Taking ownership of project revenue, margins, forecasting, budgets, and overall commercial performance.
- Working closely with Sales, Customer Success, Product, Engineering, and Support to ensure successful customer outcomes.
- Managing customer contracts, Statements of Work, delivery commitments, and commercial assumptions.
- Recruiting, mentoring, and developing high-performing Professional Services teams.
- Creating transparency through accurate reporting, forecasting, and proactive risk management.
- Supporting the continued growth and maturity of the Professional Services organisation across the region.
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What We're Looking For - Essential Experience
- Significant leadership experience within Professional Services, enterprise software, SaaS, technology consulting, or systems implementation.
- Experience managing Project Managers, Consultants, and cross-functional delivery teams.
- Proven success delivering complex enterprise customer implementations.
- Strong commercial experience, including ownership of project revenue, margins, budgets, and forecasting.
- Experience managing senior customer stakeholders and executive-level escalations.
- Experience leading multiple concurrent customer engagements across regions or business units.
- Strong understanding of project governance, risk management, scope control, and change management.
- Experience managing customer contracts, Statements of Work, and delivery obligations.
- A track record of improving delivery performance, customer satisfaction, and project profitability.
- Experience recruiting, coaching, and developing high-performing teams.
Nice to Have
- Experience with Enterprise Content Management (ECM), document management, workflow automation, business process automation, or information management.
- Experience delivering cloud, SaaS, or hybrid enterprise solutions.
- Experience working across North EMEA and leading culturally diverse teams.
- Knowledge of revenue recognition within a Professional Services environment.
- Experience managing implementation partners, subcontractors, or offshore delivery teams.
- PMP, PRINCE2, MSP, Agile, ITIL, or similar project or programme management certifications.
- A relevant degree or equivalent professional experience.
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Skills & Competencies
We're looking for someone who brings:
- Strong leadership and people management skills.
- Excellent customer relationship and stakeholder management capabilities.
- Commercial awareness and financial acumen.
- A solid understanding of project revenue, gross margin, utilisation, and cost control.
- The ability to manage a complex project portfolio while maintaining attention to detail.
- Confidence leading customer escalations and project recovery initiatives.
- Strong negotiation, influencing, and conflict resolution skills.
- Clear and credible communication with executive stakeholders.
- Analytical thinking and data-driven decision making.
- A proactive, accountable, and results-oriented mindset.
- The ability to challenge constructively while holding teams accountable.
- Excellent collaboration across Sales, Customer Success, Product, Engineering, and Support.
- The ability to thrive in an international, matrix-managed organisation.
What Success Looks Like
In this role, you'll:
- Put customer outcomes at the centre of every delivery decision.
- Take ownership of regional performance and act quickly when risks emerge.
- Balance customer focus with strong commercial discipline.
- Promote transparency through accurate reporting and early escalation.
- Build trust through consistent execution and clear communication.
- Develop future leaders while maintaining high standards of accountability.
- Lead by example and embody the values of Doxis.
- Balance short-term delivery priorities with the long-term growth of the organisation.
Travel
Regular travel across the North EMEA region will be required to support customer engagements, project governance, team leadership, and internal business activities.
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