Experience Assurance & Insight Reporting

• Conduct observational assurance visits focused on experience, relationships, culture and trauma-informed practice.
• Synthesise feedback from service users, carers, surveys, community engagements and involvement forums to identify common themes and insights.
• Produce accessible insight reports that inform governance, quality priorities and improvement work.

Leadership Role in Governance & Quality Improvement

• Lead on lived-experience perspectives into governance forums, steering groups and quality discussions.
• Influence site-level Quality & Assurance Plans by providing service user and carer insight, rather than leading technical production.
• Participate & direct preparations for external regulatory activity (e.g., HIW/CQC) by incorporating lived-experience viewpoints on culture, environment and communication.
• Support Quality Improvement (QI) projects where lived experience is essential, ensuring co-production and meaningful involvement.
• Development of organisational policies in collaboration with the corporate EBE.

Collaboration & National Alignment

• Act as the regional conduit to the corporate EbE function, feeding local insights into national strategy.
• Ensure alignment of regional co-production practice with national EbE standards, policies and programmes.
• Share learning across regions and contribute to national thematic reviews, involvement priorities and organisational improvement work.

Knowledge And Skills

To be successful in this role you will need:

• Lived experience expertise, with the ability to draw on personal experience of mental health or Learning Disability and Autism (LD/A) services to influence culture, leadership and strategic priorities.
• Strong understanding of co-production, trauma-informed and recovery-oriented approaches, and their role in shaping involvement, service design and organisational culture.
• Knowledge of engagement and involvement models that support service users, carers, peer workers and lived experience contributors at regional and organisational levels.
• Understanding of governance and regulatory frameworks within mental health and LD/A services, with the confidence to contribute lived experience perspectives to governance, quality and improvement discussions.
• Ability to translate lived experience insights into clear, evidence-based recommendations that influence strategic and operational decision-making.
• Strong qualitative analysis and synthesis skills, with the ability to identify themes from feedback and experience data and present findings through accessible reports and presentations.
• Excellent communication, facilitation and relationship-building skills, with the ability to engage diverse service user and carer communities and lead inclusive conversations.
• Ability to provide constructive challenge, identify risks and influence service improvement across multiple sites.
• Confidence in supporting the peer workforce through coaching, mentoring and informal supervision of Peer Support Workers.
• Strong organisational and prioritisation skills, with the ability to coordinate multiple involvement and improvement initiatives across a region.
• Proficiency in digital tools, including Microsoft Office applications, collaboration platforms, survey software and reporting dashboards.
• Self-motivated, reflective and resilient, with the ability to work both independently and collaboratively while driving continuous improvement informed by lived experience.

Experience

• Lived experience of using mental health services and the ability to apply this constructively within a leadership role.
• Experience of co-production, service user involvement, peer support or lived experience leadership at service, regional or organisational level.
• Experience of engaging with and building relationships across diverse service user and carer communities.
• Experience of providing challenge, insight and influence within formal or informal quality, governance or improvement forums.
• Experience of working collaboratively with site teams to support service improvement within hospital and/or care home environments.
• Experience of developing, supporting or mentoring Peer Support Workers and other lived experience contributors.
• Experience of gathering, analysing and synthesising feedback and lived experience insights into clear, accessible reports and recommendations.
• Experience of promoting and embedding trauma-informed and recovery-focused approaches.
• Experience of contributing to, supporting or informing regulatory inspections and preparation activities.
• Familiarity with quality improvement methodologies and approaches.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Competitive Annual Salary
• £5,000 car allowance
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future

About Us

Elysium Healthcare has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure