SHW Property
Regional Facilities Manager
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Job purpose
To be responsible for the effective facilities management of a designated portfolio of properties, ensuring that each property is maintained to a high standard, statutory and health and safety obligations are met, and services are delivered in line with client expectations, agreed budgets and service level requirements.
The role will be supporting the Head of FM in the day-to-day management of the FM team, including providing guidance to colleagues, assisting with workload prioritisation, monitoring service delivery and acting as a key point of support for operational queries. The role will also deputise for the Head of FM when required, helping to maintain continuity of leadership, decision-making and client service across the FM function.
Role Dimensions
- Financial data (budgets etc)
- Management of service charge funds following approved budgets
- Total number of employees for whom you have line responsibility
- 2/3 line reports
Key responsibilities
- Provide and ensure delivery of professional standards to external clients and internal colleagues concerning Facilities Management (FM)
- Ensuring Health & Safety Compliance of own portfolio of properties
- Responsible for Facilities Management of own portfolio of properties, including site inspections and instruction of works subject to budget/client expenditure limits
- Working with the PM team on the preparation of and closure of Service Charges
- Ensuring reactive works and budgeted works are undertaken in accordance with budget and Service Level Agreements (SLA)
- Advising on appointment of third-party consultants to provide specialist technical advice (where required)
- Working with the PM to add value to the overall PM/FM service, for example, attending tenant or client meetings.
- Awareness of providing sustainability initiatives through FM service, working with the Sustainability Lead (SL) to integrate initiatives within the FM team across properties
- Assisting the Head of FM on overall contractor management across the FM Service. Undertaking procurement/rationalisation of contractors across the FM-managed portfolio
- Working with the FM team on Contractor Management
- Working with the Head of FM on reviewing/monitoring of FM Helpdesk Service
- Act as a point of escalation on FM team/service issues within the FM team
- Mentoring and advising FM team members / Potential line management of Facilities Managers (FM)
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Communications & working relationships
Internal
- Property Managers
- Risk Management Team
- Accounts Team
- Fee earners across the company
External
- Clients
- Tenants
- Retained consultants
- Contractors
- Professional bodies
- Third party professionals
Key performance indicators
- Health & Safety compliance across portfolio above 95%
- Budget control / spend within 5% of each property
- Service Charge Budgets prepared and submitted following PM QA Procedure
- Review of service charge closure within 5 working days of receipt
- Inspection of properties in line with agreed frequency
Person specification
Knowledge, skills and experience required
- Minimum of 5-10 years’ experience in Facilities Management
- Demonstrable success in maintaining and delivering outstanding services to clients
- Experience in procuring, tendering and managing contractors/contracts
- IWFM membership
- IOSH/NEBOSH Qualified
- Knowledge of Health and Safety systems
- Knowledge of Property Management / CAFM systems
- Working knowledge of FM Helpdesk operations
- Excellent communication skills, both written and oral
- Attention to detail, i.e. appropriate coding and approval of invoices
- Ability to work independently and prioritise workload
- A team player who maintains a high degree of professional integrity
- A personable character to fit in with and add to the ethos of SHW and its brand
- Willing and able to travel to attend sites – Some sites are not easily accessible via public transport; therefore, access to your own transport/vehicle will be required
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We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
We want to ensure that your application can be considered for all relevant roles across the Lambert Smith Hampton group of companies, including subsidiary and affiliate companies. We believe that this will ensure that talented people interested in developing their career with us will be considered for the widest range of opportunities that we can provide and will also receive the best candidate experience.
By submitting your application, you acknowledge that your personal data may be shared with other Lambert Smith Hampton Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: [Privacy Policy | LSH](Privacy Policy | LSH)
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