Role Overview

To co-ordinate and organise FM service delivery ensuring work is carried out to a high standard, management of contractors, management of the concerto system; contract variation quotations and corresponding invoicing and the production of reports.

Key Responsibilities

• Act as a key point of contact between the client, contractors and Bellrock Group, ensuring effective communication and service delivery.
• Manage planned and reactive maintenance through Concerto, ensuring works are completed on time, within contract requirements and accurately recorded.
• Work with the Technical Manager to manage sustainability and operational plans, tracking actions through Deepki.
• Use BMS, IEQ and other smart building technology to monitor comfort, air quality, energy use and asset performance.
• Manage contractor performance, completing site audits and quality inspections and driving actions through to completion.
• Support financial administration including invoicing, reconciliation, budgeting and monthly client reporting.
• Maintain strong health, safety, environmental and compliance standards across the site.
• Support projects, occupier engagement, events and initiatives that improve the overall building experience.

Skills & Experience

• Experience working within Facilities Management, ideally across both hard and soft services.
• Strong client and stakeholder management skills with a customer-focused approach.
• Confident using technology and FM systems, with the ability to learn new platforms quickly.
• Experience supporting FM projects and driving improvements to service delivery.
• Good understanding of health & safety, including audits, risk assessments and emergency procedures.
• Strong communication and organisational skills, with the ability to resolve occupier queries and complaints effectively.
• Proactive, adaptable and comfortable working across a busy building environment.
• Awareness of sustainability, social value and creating a positive occupier experience.