Compliance, Risk & Safety

• Maintain oversight of statutory compliance activities across the regional estate.
• Ensure stores operate in accordance with relevant Health & Safety, environmental, and facilities compliance requirements.
• Support audits, inspections, and compliance reviews, ensuring actions are completed within required timescales.
• Proactively identify risks to business operations and implement mitigation plans.
• Partner closely with Asset Protection and Store Operations teams on matters relating to safety, security, and risk management.

Commercial & Financial Management

• Support management of Facilities expenditure within the region, ensuring effective cost control and budget discipline.
• Analyse spend trends and identify opportunities to optimise costs while maintaining service quality.
• Challenge unnecessary expenditure and promote commercially balanced solutions.
• Review supplier quotations, scopes of work, and service proposals to ensure value for money.
• Support delivery of annual facilities budget objectives and productivity targets.

Continuous Improvement & Operational Excellence

• Use operational data, reporting, and performance metrics to identify opportunities for improvement.
• Drive reduction of repeat maintenance issues through root cause analysis and preventative solutions.
• Support implementation of new systems, processes, technologies, and ways of working.
• Share best practices across regions and contribute to broader Facilities Management initiatives.
• Champion a culture of continuous improvement focused on customer experience, asset longevity, compliance, and cost efficiency.

Key Skills & Experience

• Significant Facilities Management experience within a large, multi-site retail, hospitality, logistics, or commercial environment.
• Proven experience managing third-party service providers and holding suppliers accountable for performance.
• Strong stakeholder management skills with the ability to build credibility and influence at multiple organizational levels.
• Demonstrated ability to manage competing priorities within a fast-paced operational environment.
• Strong understanding of Facilities compliance, Health & Safety, and statutory obligations.
• Commercially minded with experience managing budgets, expenditure, and cost-control initiatives.
• Excellent analytical and problem-solving capabilities with the ability to utilize data to drive decisions.
• Effective communicator with strong presentation, negotiation, and influencing skills.
• Ability to travel regularly throughout the assigned region.

Key Leadership Competencies

Drive for Results

• Takes ownership of regional performance and delivers against agreed objectives.
• Demonstrates urgency and prioritizes actions based on operational impact.
• Uses performance metrics and insight to drive continuous improvement.
• Holds suppliers and stakeholders accountable for commitments and outcomes.
• Focuses on delivering solutions that balance customer experience, compliance, and commercial considerations.

Leads with Vision & Strategy

• Understands how Facilities Management contributes to the success of the TJX off-price business model.
• Connects day-to-day operational decisions to broader commercial objectives.
• Anticipates risks and opportunities and develops practical action plans.
• Supports the implementation of strategic Facilities initiatives within the region.

Influence & Building Effective Partnerships

• Builds trusted relationships with operational leaders and key stakeholders.
• Communicates with confidence and credibility across all levels of the organisation.
• Effectively challenges where required while maintaining strong working relationships.
• Seeks to understand business priorities and aligns Facilities solutions accordingly.

Acts with Integrity and Builds Trust

• Leads by example and demonstrates TJX Cultural Factors in all interactions.
• Makes decisions based on facts, fairness, and business need.
• Demonstrates accountability and follows through on commitments.
• Maintains transparency while protecting confidential information appropriately.

Adaptability & Resilience

• Performs effectively in a fast-paced and changing environment.
• Maintains composure during periods of operational pressure.
• Anticipates challenges and develops pragmatic solutions.
• Supports others through change and drives positive outcomes.

Developing Talent & Building Effective Teams

• Provides coaching, support, and constructive feedback to colleagues and suppliers.
• Identifies opportunities to develop future talent within the Facilities team.
• Encourages ownership, accountability, and professional growth.
• Creates an inclusive environment where individuals can perform at their best.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.

Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources.

📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.