Verian Group
Regional Field Coach – Medway/Kent
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Regional Field Coach – Medway/Kent
Location: Field Based covering the Medway/Kent area and surrounding locations
Contract: Permanent
Location requirement: Based within or close to the ME (Medway/Kent) postcode area
Essential: Access to a car and ability to travel extensively across the region
About Verian
Verian is a world-leading, purpose-led and independent research, evidence, evaluation, and communications agency, providing services to government and the public realm. We deliver high-impact projects that shape public policy and drive societal change. From education to health, crime to energy, our projects make a real difference.
With offices in 15 countries, our consultants and researchers advise government departments, regulators, charities, and other public sector organisations to make informed decisions and improve people’s lives.
Operating globally, Verian has offices across Europe, Asia Pacific, and the United States
About the Team
The Interviewer Delivery team plays a vital role in delivering the high-quality research that underpins Verian’s work.
Our interviewers speak directly with people and communities across the UK, collecting the information and insights that help our clients understand people’s experiences, views and behaviours. The quality of this work is fundamental to the research we deliver.
As a Regional Field Coach, you’ll be part of the team supporting our interviewers to do their best work. You’ll build relationships with interviewers across your region, provide coaching and feedback, support training and help maintain high standards of quality in the field.
It’s a practical role where you’ll combine coaching and development with hands-on fieldwork, working closely with Regional Managers and colleagues across Interviewer Delivery to support successful project delivery.
We are Verian. Powering decisions that shape the world.
About the Role
We’re looking for a Regional Field Coach to support and develop interviewers across the Medway/Kent region and wider South East.
This is a hands-on, field-facing role where you’ll help interviewers build their skills, confidence and performance. You’ll provide practical coaching and feedback, support training activity and work closely with Regional Managers to maintain quality and consistency in fieldwork delivery.
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You’ll be a key point of contact for interviewers, helping them understand project requirements, develop their interviewing skills and overcome practical challenges in the field.
You’ll also carry out interviews where required, including complex, specialist and recovery assignments. This means you’ll stay closely connected to fieldwork and understand the challenges and opportunities faced by interviewers.
This role would suit someone who enjoys working with people, developing others and making a practical difference to quality and performance.
Key Responsibilities
Supporting Interviewers
- Build strong relationships with new and existing interviewers
- Coach and support interviewers to improve quality, confidence and performance
- Provide constructive feedback and identify development needs
- Help interviewers feel supported, valued and connected
- Use quality, productivity and engagement information to identify where additional support may be needed and target coaching activity effectively
Training & Development
- Support training sessions and briefings for new and existing interviewers
- Deliver one-to-one and small group coaching activities remotely and in the field
- Help interviewers understand and apply project instructions accurately
- Share best practice and support continuous learning and development
Fieldwork Support
- Conduct interviews where required, including specialist and recovery assignments
- Support reissues and challenging fieldwork cases
- Help address practical fieldwork issues and barriers to successful delivery
- Provide operational insight and feedback from the field to support continuous improvement
Quality & Standards
- Carry out quality checks and field observations
- Promote adherence to company, client and industry quality standards
- Maintain accurate records of support provided and actions taken
- Support continuous improvement in fieldwork quality and interviewer performance
Regional Coordination
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- Work closely with Regional Managers to share insights and identify support needs
- Attend team meetings and contribute to operational planning
- Promote consistency and continuous improvement across Interviewer Delivery
What We’re Looking For
We’re looking for someone who’s confident working with people, enjoys coaching and mentoring, and understands what good-quality fieldwork looks like. You’ll be proactive, approachable and committed to helping others succeed.
Essential Skills & Experience
- Experience in fieldwork, training, coaching or people development
- Ability to support, guide and motivate others
- Strong communication skills, including giving clear and constructive feedback
- Able to work independently and manage competing priorities
- Comfortable using digital tools for communication, training and reporting
- Willingness to travel extensively across your region and work flexibly when required
Desirable
- Experience in quality assurance, operational delivery or supporting a geographically dispersed workforce
- Knowledge of social research fieldwork and survey operations
- Experience using performance or quality information to support coaching and development activities
Why Verian?
- Work on socially meaningful projects in a supportive, collaborative environment
- Hybrid working and flexible arrangements
- Professional growth and development opportunities
Location
This role is Field Based covering the Medway/Kent area and surrounding locations.
You should therefore be based within or close to the ME postcode area and have access to a car to undertake the travel required for the role.
Ready to make an impact? Join Verian and help build high-performing teams!
How to Apply
If you’re passionate about turning data into insights that impact society, we’d love to hear from you!
Apply online today, and if your profile matches, we’ll be in touch for an initial exploratory interview.
We encourage applications from all sections of society and provide reasonable accommodations for candidates with disabilities throughout the application and interview process.
Learn more about us at veriangroup.com
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