National Centre for Social Research
Regional Field Manager
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Regional Field Manager
North | Midlands/South/East | South/South West
£40,000 - £50,000 (depending on experience)
Home-based or Hybrid
Full time | Permanent
Role details
Location: Home-based or hybrid working, with regular travel within your region and attendance at monthly management meetings in Ashton Gate.
Reporting to: Head of Interviewer Operations
Team: Lead Field Performance Managers and support a large interviewer workforce across your region
We're looking for three Regional Field Managers to lead high-performing teams across NatCen's interviewer workforce. Reporting to the Head of Interviewer Operations, you'll be responsible for regional delivery, ensuring fieldwork is completed to the highest standards of quality, productivity, and performance.
This is a significant leadership role, leading Field Performance Managers and supporting a large interviewer workforce across your region. You'll use workforce planning, performance management, and operational insight to ensure your region has the capability and capacity to deliver against demanding targets, while driving continuous improvement and colleague engagement.
We're looking for experienced operational leaders who have successfully managed geographically dispersed teams through others, can use data to drive performance, and are passionate about developing people and delivering results. Experience in survey operations or other field-based operational environments would be advantageous.
This is an exciting opportunity to help shape the future of interviewer operations at NatCen and play a key role in delivering some of the UK's most important social research studies.
What you'll do
- Lead regional operations - oversee the organisation and delivery of fieldwork across your region, ensuring quality, productivity, response rate, timetable, and financial targets are achieved.
- Build high-performing teams - lead and develop Field Performance Managers, creating a culture of accountability, engagement, and continuous improvement.
- Drive performance through insight - use management information, workforce planning, and operational data to identify opportunities, manage risks, and improve outcomes.
- Ensure workforce capability and capacity - plan regional resource deployment and recruitment activity to ensure delivery requirements are met now and in the future.
- Lead through others - provide coaching, mentoring, and performance management to first-line managers, helping them deliver excellent results through their teams.
- Strengthen regional delivery - take ownership of regional KPIs, implementing corrective action where quality, productivity, capacity, or engagement indicators fall below expectation.
- Collaborate across NatCen - work closely with stakeholders across Data Collection and the wider organisation to support operational excellence and service improvement.
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What we're looking for
- Experience leading operational teams through first-line managers.
- Strong leadership and people management capability.
- Experience managing remote or geographically dispersed workforces.
- Strong analytical skills with experience using management information to drive performance.
- Proven ability to improve operational performance against targets and KPIs.
- Excellent stakeholder management, communication, and influencing skills.
- Knowledge of survey operations or comparable field-based service delivery environments.
- Experience managing interviewer workforces and leading operational change initiatives would be advantageous.
If you're an operational leader who enjoys developing people, driving performance through data, and leading geographically dispersed teams to deliver outstanding results, we'd love to hear from you.
Benefits
As well as a competitive salary, attractive bonus structure, and excellent working environment (including a home/office hybrid working environment), you will be working for the largest independent social research organisation in the UK. We are proud of the benefits we offer our employees which include:
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- 25 days holiday (plus 8 bank holidays) and flexible working
- Generous company pension scheme
- Life insurance and health cash plan
- Cycle to Work scheme and season ticket loan
- Career development, professional subscriptions support, and mentoring support from industry-leading experts
About the National Centre for Social Research
At The National Centre for Social Research, we believe that social research has the power to make life better. By really understanding the complexity of people's lives and what they think about the issues that affect them, we give the public a powerful and influential role in shaping services that can make a difference to everyone. And as an independent, not-for-profit organisation, we're able to focus our time and energy on meeting our clients' needs and delivering social research that works for society.
SPARK Values & Behaviour Expectations
The role holder must demonstrate:
- We Are Curious
- Proactively investigates systemic issues
- Uses data and insight to challenge current practice
- We Move with Purpose
- Translates diagnosis into structured, measurable improvement action
- Drives initiatives to completion with discipline
- We Act with Integrity
- Ensures transparent communication during change
- Balances efficiency with fairness and operational risk management
We are proud to say we are a Disability Confident Committed Employer, so if you require any reasonable adjustments during the interview process, please make us aware, and we will endeavor to support you to help you showcase your best self during our hiring process.
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