Sue Ryder
Regional Fundraising Operations Officer
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Regional Fundraising Operations Officer - Thames Valley
37.5 hours per week
£27,500 - £34,000pa
Hybrid / Biz Space, Theale – with travel across 3 sites
Minimum 4 days on site
Become a part of our story.
Our work matters because life matters, until the very end. For over 70 years, our specialist team has been working towards giving everyone the palliative and end-of-life care they deserve. And we're looking for a Regional Fundraising Operations Officer to help us get there.
This is an excellent opportunity to work for a well-respected charity and make connections within the Thames Valley community.
You’ll be responsible for…
- Provide a warm and helpful experience for supporters by processing, banking and acknowledging donations promptly, responding thoughtfully to questions or concerns, and treating personal information with care.
- Keep clear and accurate records of donations, supporter contacts and post on our CRM, following data protection, Gift Aid, Direct Debit and fundraising guidelines.
- Work closely with colleagues and volunteers across fundraising, hospice, retail, data, compliance and supporter services, sharing ideas and helping to improve how we support people.
- Help grow our fundraising income by building relationships with supporters and potential high-value donors, contributing to team targets and budgets, and supporting the smooth running of the office. Be happy to travel when the role requires it.
The ideal candidate would be…
We’re looking for ambitious people who are motivated by making a real difference. If you’re keen to learn, grow and develop while helping us ensure everyone gets the support they deserve, you’ll fit right in.
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Essential Criteria
- Financial & CRM expertise: Knowledge of processing financial transactions and accurately recording donations and supporter activity on a CRM system.
- Supporter-focused communication: Experience delivering excellent supporter service, handling sensitive correspondence with empathy, professionalism and discretion.
- Team collaboration: Ability to work effectively within a collaborative team culture and build positive working relationships.
- Accuracy & continuous improvement: Strong attention to detail, maintaining accuracy under pressure, and identifying opportunities to improve processes and efficiency.
- Strong attention to detail, with the ability to maintain accuracy under pressure while proactively identifying issues and improving processes and efficiency.
Closing date: 23/10/26
Interviews: 29/10/26
What can we offer you?
The work we do matters, and so do the people who make it possible. Alongside the satisfaction of making a real difference to people facing death and grief, you'll benefit from a supportive culture, opportunities to develop, and a range of employee benefits that recognise the valuable contribution you make.
Benefits
- Company pension scheme
- 27 days holiday – rising to 33 with length of service plus bank holidays
- Enhanced maternity and paternity pay
- Enhanced sick pay
- Electric Vehicle Scheme
- Healthcare Cash plan, to claim back costs of routine healthcare
- Death in Service benefit
- Staff discount of 10% on new goods online at shop.sueryder.org
- Structured induction programme and learning and development opportunities.
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For more of our employee benefits please visit our website: www.sueryder.org/jobs/why-work-for-sue-ryder/
Our commitment to equity, diversity and inclusion
At Sue Ryder, we believe a diverse workforce helps us provide the best care and support. We’re committed to equity, diversity and inclusion and to eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and people living with disabilities.
As a Disability Confident Committed employer, we support the ‘Offer an Interview’ scheme for disabled applicants who best meet the minimum essential criteria. We also use inclusive recruitment practices, including sharing interview themes or questions in advance, remote interviews and other accessibility support.
If you need support with your application or interview, please contact recruitment@sueryder.org. Once in post, you’ll have access to staff and volunteer networks and an Inclusion Passport to record and carry workplace adjustments.
Join us in creating a culture where everyone feels respected, valued and able to thrive.
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