Places for People
Regional Head of Field Operations
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
More About Your Role
As our Head of Field Operations, you lead teams delivering field services in an area that has been through a period of change and now needs stability, improvement, and clear direction. You take ownership for fixing what is not working, improving ways of working, and ensuring customers receive a reliable, safe, and positive service. This is a fast-paced role where priorities shift quickly, requiring confident decision-making and the ability to maintain momentum.
You are accountable for compliance across field operations, ensuring homes are well maintained, work is completed on time, and all health, safety, housing, and regulatory requirements are met. You work closely with managers to ensure staff are managed through clear and consistent HR processes, including performance management, absence, conduct, and capability, in line with policy.
You manage budgets, people, and contractors effectively, support managers through change, and use performance and compliance data to identify issues, drive improvement, and provide clear, practical advice to senior leaders. You are confident challenging constructively when needed, using evidence and experience to influence decisions while maintaining strong working relationships.
Essential Criteria
To be successful in this role, you will be able to demonstrate:
- Senior leadership experience leading large operational teams within housing, property, repairs, or field services, with accountability for performance, safety, compliance, and service delivery.
- Clear knowledge and practical experience of housing legislation, health and safety, and regulatory compliance, with direct responsibility for ensuring services meet statutory and organisational requirements.
- Proven experience leading teams through change, including stabilising services, addressing underperformance, and improving operational and compliance-related processes.
- Strong financial management experience, including setting and managing budgets, controlling costs, and producing performance or financial reports.
- Experience working within HR frameworks, supporting managers to manage people issues through defined HR processes and policies, including performance management, attendance, conduct, and workforce planning.
Desirable Criteria
- A professional qualification in housing, construction, or building services.
- Experience working with digital workforce or scheduling systems.
- Understanding of sustainability or low carbon technologies within housing maintenance or repairs services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
More About You
You bring senior leadership experience from large operational teams within housing or property services and are confident balancing service delivery, compliance, and people management. You are comfortable working with HR colleagues and policies to ensure teams are managed fairly, consistently, and effectively. You can handle complex operational challenges, think strategically, and make sound decisions using data, judgement, and problem-solving skills. You communicate confidently, influence effectively, and build strong relationships with stakeholders at all levels, supported by strong commercial awareness.
What's Next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5-minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.
Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested in this role, we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad, then ensure your CV is stored in the cloud; we currently support Google Drive, OneDrive, and Dropbox.
We understand the importance of a supportive and inclusive work culture, so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times, or compressed hours.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured, and sick), cadet instructor, and military spouse/partner, and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London