Deel
Regional Immigration Manager | EMEA
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Who We Are and What We Do
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why Should You Be Part of Our Success Story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Responsibilities
- Overseeing capacity planning and workforce management across multiple regions ensuring accurate forecasting and alignment
- Provide detailed and accurate reporting to the Director and Operations Manager on regional performance, workforce management, and capacity planning
- Monitoring and ensuring the achievement of regional goals and KPIs
- Conducting regular performance reviews and providing feedback to Immigration Consultants
- Address and resolve complex escalated employee and client complaints, ensuring positive outcomes and consistent solutions
- Assisting with compliance and risk management activities related day to day operations
- Leading the launch of new immigration services and products, including end-to-end project management, development and updating of SOPs and operational documentation, and training and enablement of regional teams to ensure consistent, high-quality delivery
- Develop, document, and maintain standardized SOPs for all phases of the Operation. Lead continuous training on these standards and ensure consistent execution.
- Monitor team and case performance against defined KPIs. Flag trends early, develop remediation projects and drive corrective action.
- Lead hiring for EMEA positions, including job design, interview panels, offer negotiation, and onboarding.
- Serve as the escalation point for client complaints and team conflicts. Own de-escalation, resolution, and root cause analysis to prevent recurring issues.
- Collaborate with Product and Operations leadership specific needs for AI and automation workflows. Support testing, SOP development, and team enablement for new product launches.
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Qualifications
- 8+ years of immigration or global mobility experience with deep knowledge of EMEA immigration compliance (Europe essential; Africa experience a plus) combined with project management capability, process optimization, and data-driven decision-making
- At least 2 years of experience as People Manager (nice to have experience managing remote teams)
- Fluency in English (written and spoken) and the ability to communicate effectively with regional stakeholders, partners, clients and authorities
- Demonstrated ability to manage multiple immigration matters using structured processes, track metrics, and optimize workflows using data insights
- Strong understanding of immigration frameworks across EMEA, including country-specific regulatory requirements and familiarity with key EMEA immigration authorities
- Experience building or refining AI/automation workflows in legal or operations contexts will be considered competitive advantage
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.
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Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.
Final pay is based on objective, job-related criteria including experience, skills, and location.
We don't ask about salary history. Offers are based on the role and what you bring to it.
Some Things You'll Enjoy
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.
Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email (recruiting@deel.com) and a team member will be in touch to ensure your equal participation.
As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.
This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy.
For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT
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