Regional L&D Trainer

You will be responsible for:

• Supporting the delivery and continued development of L&D programmes across our UK restaurants and Support Centre teams.
• Delivering operational, management, and leadership development across different levels of the UK business.
• Working closely with the wider UK L&D team to identify learning needs, support key development priorities, and ensure learning remains relevant to the needs of our teams and operation.
• Coaching and developing managers and operational leaders across the UK.
• Supporting onboarding, career development, internal progression, and succession activity across the UK.
• Reviewing current training provision in France and identifying capability and development priorities.
• Building structured learning pathways in France from operational training through to management and leadership development.
• Taking the strongest elements of our UK learning programmes and adapting them appropriately for the French market.
• Designing and delivering training, workshops, and development sessions in both French and English.
• Coaching managers and operational leaders across both markets, including delivering coaching and development directly in French.
• Developing the capability of restaurant managers and operational leaders to train, coach, and develop their own teams.
• Introducing the Tortilla Career Path into France, taking ownership of its implementation and delivery across all agreed levels.
• Strengthening onboarding and early-stage development within France to create a consistent employee experience.
• Supporting the continued development and adoption of our Learning Management System and digital learning across both markets.
• Working closely with Operations and People teams to understand capability needs and create practical learning solutions that work in a fast-paced restaurant environment.
• Spending regular time within restaurants in both the UK and France to observe learning in practice, coach teams, and identify opportunities to improve.
• Measuring the impact of learning activity through feedback, engagement, progression, performance, and operational data.

What we are looking for

You’ll have strong experience within Learning & Development, Training, Talent Development, or People Development, ideally within a fast-paced, operational, or multi-site environment.

You will also be:

• Professionally fluent in both French and English, written and spoken – this is essential, and applicants without this will not be considered.
• Confident delivering training, workshops, and coaching sessions entirely in French as well as in English.
• An engaging and confident facilitator who is comfortable delivering learning at different organizational levels.
• Experienced in designing and delivering management and leadership development.
• Comfortable working collaboratively within L&D and People teams and with stakeholders across the wider business.
• Someone who thrives on working with others, building alignment, and influencing rather than operating in isolation.
• Highly organized and able to manage multiple priorities across different locations.
• Commercially aware and able to connect learning activity with business performance.
• Comfortable using LMS and digital learning solutions.
• Comfortable travelling regularly between the UK and France, including overnight stays where required.

Experience within hospitality, restaurants, QSR, retail, or another high-volume customer-facing environment would be a real advantage.

Why this role?

This is an opportunity to have a genuine impact across two markets.

You’ll join an established UK L&D team and play an important role in supporting the continued development of our UK teams, managers, and leaders.

At the same time, you’ll have the opportunity to help shape the next stage of Learning & Development in France — creating stronger training foundations, clearer career pathways, and a sustainable approach to developing our future leaders.

While the role will remain primarily focused on the UK, there will be a strong focus on France initially as we establish and embed the right L&D foundations.