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Stafford
Summary
We’re recruiting a Regional Manager to lead one of our Regional managed service structured cabling contracts (Data LAN, Voice Cabling, On-site Support).
You’ll oversee a portfolio of managed service contracts across the West Midlands, maintaining strong client relationships and ensuring high-quality service delivery, contract performance, and profitability. This will involve line management of Technical Supervisors and Engineers within the West Midlands Region.
Responsibilities
- Provide visible safety leadership and ensure all activities follow NG Bailey’s “safety first” standards
- Meet contracted SLAs and deliver services on time, within budget, and to required quality levels
- Maintain positive customer relationships through regular reviews, site visits, and proactive communication. Act as the escalation point for service issues and drive them to resolution
- Lead, develop, and motivate the service delivery team to maximise performance.
- Work with the Head of Operations to provide accurate reporting. Support the PMO with second-line customer issues and escalations
- Ensure all work meets company standards, client expectations, local requirements, and relevant international/manufacturer standards
- Oversee revenue and cost forecasting, business planning, billing, and overall financial performance of the service
- Ensure designs and installations meet internal, client, and statutory specifications
- Maintain full security compliance across the region and support the security team when required
- Take full accountability for the West Midlands region and provide support to other regions when needed
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What we’re looking for:
- Proven experience as a Service Manager
- Solid Project and/or Contract Management experience
- Strong Service Level Management background
- Financial management capability
- PMO and coordination experience within Managed Service environments
- Security Clearance – or willingness to go through the process
- Full driving licence
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
- Car/Car allowance
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
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Next Steps:
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
About Us:
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
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