Hillcrest Estate Management
Regional Manager
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REGIONAL MANAGER
Hillcrest Estate Management
Competitive
Hybrid - Bristol
Role Overview
You will lead, coach and inspire a team of six Property Managers delivering first class estate management across North Bristol. Bringing clarity, structure and momentum, you will set the standard for service, empower your team to do their best work, and ensure residents, clients and contractors feel well supported and informed.
Balancing strategic oversight with hands on guidance, you will streamline processes, drive compliance and financial performance, and step in on complex issues when needed. Your leadership will create a culture of accountability, collaboration and continuous improvement that elevates the experience across every development.
ROLE EXPECTATIONS
You will spend most days supporting your Property Managers: reviewing portfolios, coaching through challenges, and aligning priorities with service standards and budgets. You will build strong relationships with clients, residents and contractors, lead team rhythms, and ensure risks, actions and communications are managed proactively.
What Success Looks Like
- Your team consistently delivers on SLA commitments with clear, timely communication to clients and residents.
- Service charge budgets are accurate, well managed and reported with confidence; variances are anticipated and addressed early.
- Compliance actions are up to date across the portfolio with robust evidence and a clear audit trail.
- Complex issues are resolved quickly through practical, empathetic problem solving and decisive leadership.
- Team engagement is high, with structured coaching, professional growth and low attrition.
- Clients trust your judgement and view Hillcrest as a dependable, proactive partner.
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How You'll Spend Most Of Your Time
- Leading one-to-ones, team meetings and coaching sessions to prioritise workload and develop capability.
- Reviewing portfolio performance, budgets, works programmes and compliance trackers, and unblocking issues.
- Building relationships with clients and residents, attending key meetings and supporting AGMs where required.
- Overseeing contractor performance, tendering approaches and value-for-money decisions.
- Escalating and resolving complex or sensitive matters, ensuring clear action plans and communications.
- Refining processes, reporting and systems to improve consistency, efficiency and resident experience.
Who This Role Is For
- You are a people-focused leader who sets clear expectations, gives constructive feedback and celebrates success.
- You balance commercial awareness with empathy, making sound decisions that protect safety, budgets and relationships.
- You are organised and calm under pressure, able to triage, prioritise and delegate effectively across multiple sites.
- You communicate with clarity and diplomacy, adapting your style for residents, clients, contractors and colleagues.
- You take ownership, seek continuous improvement and enjoy building a high-performing, supportive team culture.
Experience That Helps
- Leading a team in residential block or estate management, facilities, housing or a related service environment.
- Managing service charge budgets, contractor performance and works programmes.
- Handling complex resident or client matters, meetings and communications with confidence.
- Implementing process improvements and using property management systems and reporting tools.
- Working within compliance frameworks and health and safety requirements relevant to residential estates.
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What We Offer
- Competitive salary
- 24 days holiday plus bank holidays
- Perkbox membership, discounts across retail, travel and entertainment
- Free eye tests
- Fully funded training and professional development, including paid study leave (up to £1,500)
- Employee referral scheme, up to £1,500
- Support for Army Reserve training
About Hillcrest Estate Management
Hillcrest Estate Management supports residential developments across the South West from our Bristol base.
Working across a range of estates, our team manages everything from service charge budgets and compliance through to maintenance and resident engagement, ensuring developments are well run and consistently maintained.
For those joining the business, we offer the opportunity to manage a varied portfolio within a supportive team, where there is structure in place but also the flexibility to manage your role effectively.
As part of a wider national group, Hillcrest combines the feel of a local business with the stability and opportunity of a growing organisation.
How We Hire
- Initial conversation with our talent team
- Interview focused on leadership capability, portfolio oversight, stakeholder communication and practical problem-solving
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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