poltronesofà UK
Regional Manager - Scotland
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Regional Manager - Scottish Region
We are looking for a Regional Manager to join our team and lead our Scottish region. This is an exciting opportunity for an ambitious leader who thrives in a fast-paced retail environment.
As a Regional Manager, you will provide visible leadership, strategic direction, and effective coaching to Store Managers and their teams, driving sales, customer service, operational excellence, and compliance across all 12 stores.
Responsibilities
- Responsible for the commercial and operational performance of the region, ensuring stores operate in line with Company policies, procedures, and standards.
- Through clear objectives, regular performance reviews, effective resource management, and a strong focus on accountability, drive performance and continuous improvement.
- Ensure changes, initiatives, and operational requirements are implemented consistently, compliantly, and within agreed deadlines, maintaining high standards across the region.
Role Involvement
- Take overall accountability for delivering the region's key commercial, operational, and people KPIs.
- Lead, coach, and develop Store Managers and their teams, creating a high-performance culture that drives engagement, accountability, and results.
- Responsible for the colleague lifecycle across the region, including recruitment, onboarding, talent development, succession planning, performance management, and retention.
- Drive sales and commercial performance across all stores, ensuring teams maximize opportunities and consistently deliver against business objectives.
- Ensure operational standards are maintained across the region, delivering a consistently exceptional customer experience in every showroom.
- Champion and embed company initiatives, engaging teams through clear communication, coaching, and visible leadership.
- Create and maintain warm, welcoming, safe, and inclusive showroom environments for both customers and colleagues.
- Build strong and effective relationships with key internal and external stakeholders to support regional and business-wide objectives.
- Identify opportunities to improve business performance, systems, and processes, leading and implementing sustainable change across the region.
- Use insight, data, and customer feedback to identify service improvement opportunities and work collaboratively with stakeholders to enhance the customer experience.
- Ensure all stores operate in accordance with company policies, procedures, and Health & Safety requirements, maintaining a culture of compliance and best practice.
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Who We're Looking For
- Proven experience of leading and developing teams across multiple retail locations or a geographically dispersed operation.
- Strong commercial, sales, and P&L management experience, with a track record of delivering against targets and KPIs.
- Ability to analyze business performance data and translate insight into effective actions and improvements.
- Strong people-management skills, including recruitment, coaching, performance management, and development.
- Good understanding of retail operations, customer service, compliance, and Health & Safety requirements.
- Strong communication, influencing, and stakeholder-management skills, with the ability to work effectively across all levels of the organization.
- Strong organizational and problem-solving skills, with the ability to prioritize and manage competing demands.
- Proactive and accountable approach, with a focus on performance, customer service, compliance, and continuous improvement.
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Benefits
- 33 days holidays including bank holidays
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback, and more!
- Colleague Discount
- Career progression
- Long service awards
- Enhanced Maternity, Paternity, and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Virtual GP – Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service
- Life assurance
About poltronesofà
poltronesofà at ScS brings authentic Italian comfort and craftsmanship to homes across the UK. With over 30 years of heritage, poltronesofà is renowned for beautifully designed, handcrafted sofas and armchairs made with care, quality materials, and attention to detail.
Our success is built on our people, with over 1,000 colleagues across 100 stores, distribution centers, and support teams in the UK.
At poltronesofà, we are committed to fostering an inclusive and equitable workplace where everyone feels valued and respected. We believe that diversity in our workforce strengthens our company, sparks innovation, and drives success.
We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender, age, religion, disability, sexual orientation, and veteran status. Our aim is to create a supportive environment where every team member has the opportunity to reach their full potential and contribute to our shared goals.
If you’re passionate about great service and want to be part of bringing authentic Italian comfort to UK homes, we encourage you to apply and join us on our mission to make a difference.
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