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Regional Network Coordinator
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Location: Hull
Salary: Starting at £26,234 per annum
What we offer
- 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm)
- Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts, and medical cashback scheme
- 21 days annual leave
- Additional birthday holiday
- Holiday purchase scheme
- Performance-based salary increments
- Fun Company events and functions
- Free parking
- Monthly free food days
- Close to shops and amenities
- Reward and recognition
Who we are
Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation.
Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered.
We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people.
Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success.
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Purpose
The Regional Network Coordinator is responsible for the allocation/reallocation and progression of vehicle repairs within a specific geographical region from initial contact to repair handover and aftercare as required. Keeping in close contact with all key stakeholders throughout the repair process, you will ensure all Service Level Agreements (SLAs) are maintained and adhered to. Working within a regional team, you will build effective partnerships with repairers, leveraging those relationships to improve and maintain the highest level service for the Company's customers and clients.
Person Specification
- Experience working within the Repair/Insurance industry is desirable.
- Prior experience within customer service with exposure to effective communication with clients/Suppliers/customers is essential
- First-class communication skills, including the ability to convey complex information clearly and concisely.
- Exceptional attention to detail for accurate claim processing and data management.
- Relationship-building skills to nurture repair network connections and liaise effectively with various stakeholders.
- Adaptability and flexibility to work within a dynamic, fast-paced environment.
- Ability to work to agreed deadlines, targets, and objectives.
- Collaborative team player with a cooperative and supportive approach to achieve shared goals.
- Strong organisational skills with the ability to manage and prioritise tasks efficiently.
- Problem-solving abilities, particularly in resolving allocation issues and progression queries.
- Good decision-maker
- Customer-centric mindset with a commitment to providing a first-class service to customers and repairers, maintaining a positive business image.
- Proficient in using in-house management systems.
- Good knowledge of Microsoft Office Packages, including Power BI.
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If you feel you are a suitable candidate and would like to work for Vizion Network, please proceed through the following link to be redirected to our website to complete your application.
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