Pure Unity Health Group
Regional Operations and Service Lead
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Regional Operations and Service Lead
Location: East Anglia (Norwich, Cambridge or surrounding areas)
Working Pattern: Remote/hybrid with very occasional travel across the region
Salary: Competitive
About the Role
We're looking for an experienced and highly organised Regional Operations and Service Lead to become the operational backbone of our East Anglia services.
This is a critical non-clinical role responsible for ensuring the smooth delivery of services across a portfolio of Primary Care Networks (PCNs). Acting as the central point of contact for operational matters, you'll coordinate resources, oversee service performance, manage client relationships and ensure our services continue to deliver exceptional outcomes.
You'll work closely with regional leadership teams, clinical teams and PCN stakeholders, keeping services running efficiently while providing outstanding operational support.
What You'll Be Doing
- Act as the primary point of contact for all non-clinical operational matters within your region.
- Coordinate workforce planning activities, ensuring appropriate service cover and continuity.
- Monitor absences, annual leave and rota changes, ensuring stakeholders are informed and service impacts are managed effectively.
- Identify and coordinate cover arrangements where required across the region.
- Manage operational queries from internal teams, PCNs and external stakeholders.
- Build and maintain strong relationships with PCN contacts and service stakeholders.
- Lead regular service review meetings with clients and provide ongoing account management support.
- Produce, analyse and present service performance data and reports.
- Monitor the performance and effectiveness of active services and identify opportunities for improvement.
- Work closely with Heads of Region and Team Leads to ensure services are delivered effectively.
- Escalate operational risks and issues where appropriate.
- Ensure operational processes are followed consistently across the region.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
We are open to candidates from healthcare, outsourced services, public sector contracts, workforce management, client services or operational delivery environments.
Essential Skills & Experience
- Experience coordinating operational activity across multiple locations, teams or customer accounts.
- Strong resource planning, scheduling or workforce coordination experience.
- Proven ability to manage stakeholder relationships and act as the key operational contact.
- Experience managing service performance and reporting.
- Excellent organisational and problem-solving skills.
- Ability to prioritise multiple activities and respond effectively to changing demands.
- Strong communication and relationship-building abilities.
- Comfortable analysing data and presenting insights to stakeholders.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Experience working within healthcare, primary care or NHS-adjacent services.
- Exposure to managed services, outsourced contracts or client account management environments.
- Experience leading service review meetings and customer performance discussions.
Why Join Us?
This is an opportunity to play a pivotal role in the success of a growing regional service operation. You'll have significant influence over service delivery, stakeholder satisfaction and operational performance while working alongside experienced regional leaders in a flexible and supportive environment.
If you're an operational professional who enjoys balancing client relationships, service performance and resource planning, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location