Solus - an Aviva company
Regional Operations Lead
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Overview
Location: Wales & West Region
This role supports our centres across Bristol, Exeter, and Newport, with travel throughout the wider region.
At Solus, we're committed to delivering exceptional customer experiences and industry-leading repair solutions. As part of Aviva, we combine innovative technology, operational excellence, and talented people to help customers get back on the road quickly and safely.
We're looking for an experienced Regional Operations Lead to provide leadership across multiple repair centres within a designated region. This is a key role responsible for driving operational performance, developing high-performing teams, ensuring consistent customer outcomes, and delivering strategic business objectives.
If you're an inspiring leader with a passion for operational excellence and people development, we'd love to hear from you.
Responsibilities
What You'll Be Doing
As a Regional Operations Lead, You'll Be Responsible For
- Leading and supporting multiple site management teams across your region.
- Driving operational performance against key business objectives and KPIs.
- Ensuring exceptional customer service and a consistent customer journey.
- Developing and coaching leaders to build capability and succession strength.
- Managing resources, budgets, and operational activities effectively.
- Identifying opportunities for continuous improvement and implementing change.
- Working collaboratively with support functions and key stakeholders.
- Ensuring compliance with all health, safety, quality, and regulatory requirements.
- Supporting the delivery of Solus's strategic growth and business objectives.
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Qualifications
What We're Looking For
We're Interested In Hearing From Candidates Who Can Demonstrate
- Proven experience leading multi-site operations or large operational teams.
- Strong people leadership and coaching capability.
- Experience driving performance, engagement, and operational improvements.
- Commercial awareness and sound financial management skills.
- Excellent stakeholder management and communication skills.
- Strong problem-solving and decision-making ability.
- A customer-first mindset with a focus on delivering quality outcomes.
- The ability to operate strategically whilst remaining close to operational delivery.
Experience within automotive repair, transport, logistics, retail, manufacturing, or another fast-paced operational environment would be advantageous.
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Why Join Solus?
We have so much to offer when it comes to being a Solus colleague:
- Competitive salary based on location, skills, experience, and qualifications.
- Bonus opportunity tied to your performance and the overall success of Solus.
- Company pension scheme with employer contributions.
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
- Save money with up to 40% discount on Aviva products and other retailer discounts.
- Share in Aviva’s success through the Aviva Save As You Earn scheme.
- Supportive policies including parental and carer’s leave.
- Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.
We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.
Ready to join us? Apply online today, and our team will be in touch within 14 days.
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