Regional Operations Manager

About The Role

Due to our continued growth, we are looking for a Regional Operations Manager to join our team, overseeing the delivery of soft FM services to our expanding client base.

This is a full-time role, which will require regular travel to clients' sites within and around our North West region. Due to the nature of our business, there will be a requirement for flexibility on working hours. Some weekend work will be required as well as the potential for longer-distance travel which could see overnight stays.

Duties And Responsibilities

• Implementation of the company strategy to allow us to reach our objectives.
• Review the financial forecasts and company targets.
• Leading, motivating, and effectively managing your people to allow the Company strategies and your objectives to be implemented and delivered.
• Providing your people with clear job roles and responsibilities, objectives, and KPIs, and regularly providing them with feedback on, and adequate reward for, their performance.
• Effectively managing poor performance, taking guidance from HR. This may include taking disciplinary action where appropriate, in line with Company procedures.
• Managing absence of direct reports in line with Company policies and procedures.
• Communications regularly with your Region on business objectives, team performance, and other relevant issues.
• Ensuring that all direct and indirect reports are aware of their responsibilities regarding Health & Safety, Environmental, Sustainability, and Quality policies.
• Winning sufficient new business to meet budget targets and ensure that all resources are fully utilized.
• Developing and maintaining strong relationships with clients, contract decision-makers, staff, and external bodies to aid business development and retention.
• Attending customer meetings as required.
• Developing the service offering in line with client requirements, responding to client concerns, and implementing corrective/preventative action when required.
• Continually improving the gross profitability of your Region by implementing and maintaining effective estimating, project management, and cost control processes and procedures.
• Ensuring all projects meet or exceed financial targets, putting plans in place to address any potential shortfalls.
• Escalating commercial issues to the Managing Directors where appropriate.
• Demonstrating within their sphere of control a proactive approach to compliance with legislative requirements and the standards achieved and maintained by the business.
• Ensuring organizational arrangements are suitable and sufficient and communicated throughout the areas of the business for which they have responsibility.
• Establishing in conjunction with the health and safety manager a program of training for all line managers and operatives to ensure that they have the skills, knowledge, and experience for the roles and tasks for which they are given.
• Ensure that the allocated Projects/Operations Director has the resources to meet legislative requirements and contractual obligations applicable to this project.
• Establish ongoing support and liaison with the health and safety team to ensure that the entire project team have the necessary support for preparing this Management Health and Safety Plan, planning the works, and monitoring the project throughout the construction phase.