About The Role

Regional Operations Manager - Retail Cleaning

We are looking for an Operations Manager to join us here at Bidvest Noonan. You'll be someone who is dynamic, motivated, and thrives in a dynamic working environment and wants to grow your career. This is a role where you can make a real mark and help us to continue to be a fast-growing FM business.

You'll be someone who thrives whilst managing all operational and commercial requirements across a designated portfolio of sites, primarily within the retail sector whilst taking accountability for account retention and growth by ensuring all day-to-day KPIs and service standards are consistently met. This is a challenging yet rewarding role.

We want someone who is not only our senior point of contact but someone who can build and maintain strong relationships with key customer stakeholders across the portfolio. Retail is a key growth sector for us, and we are looking for someone who wants to grow with us. The expectation will be that within 12 months you will be able to move into an Account Director position of a key Retail account.

Key accountabilities

• Demonstrate strong commercial awareness through the effective management of a P&L valued at approximately £4.5m with the ability to grow the portfolio.
• Have the ability to step up to cover Line Manager for one of our major Retail contracts.
• Attend client, third-party, and internal meetings as required, including meetings at Bidvest Noonan offices or other locations as directed by senior management.
• Produce and submit accurate management information to provide meaningful insights to your customers.
• Develop and maintain strong operational knowledge of Time Gate (T&A), ensuring all site schedules are fully accurate and compliant.
• Build and sustain effective client relationships through regular site visits/meetings and proactive engagement.
• Monitor performance against agreed KPIs, taking corrective action where targets are not met.
• Ensure Assignment Instructions and Risk Assessments are consistently maintained and up to date across all sites.
• Manage colleague performance, working closely with the People & Culture team where required.
• Ensure all colleagues receive training to the required standards for their assigned sites.
• Oversee weekly reconciliation and allocation of duties to ensure accurate payroll processing.
• Liaise with the Talent Acquisition team to support recruitment activity and ensure staffing requirements are met.
• Ensure you have robust successions plans and future talent is captured and development plans are in place.