• Oversee the commercial and operational performance of all regional contracts, ensuring contractual obligations, service levels, and financial targets are achieved.

• Review contract performance, margin, risk, and forecasting with Contract Managers, ensuring corrective actions are agreed and implemented where required.

• Support contract renewals, variations, rebids, DILAPs, and Small Works opportunities to strengthen commercial return and customer retention.

• Ensure financial governance, budget control, cost management, and accurate reporting across the region.

• Ensure consistent delivery of planned and reactive maintenance activities across the region in line with contractual requirements.

• Lead the standardisation and transformation of operational processes, driving consistency, efficiency, and improved service delivery across the organisation.

• Build and maintain senior relationships with customers, internal stakeholders, suppliers, and partners.

• Ensure regional compliance with statutory requirements, company policies, contractual obligations, and HSE standards.

• Accountable for recruitment and budgeted headcount.

Skills & Experience

• Proven senior operational leadership experience across multi-site or regional delivery environments.
• Strong experience of contract management, operational delivery, budget ownership, and P&L performance.
• Demonstrable ability to lead leaders, develop high-performing teams, and hold people accountable for delivery.
• Strong customer relationship, commercial awareness, stakeholder management, and influencing skills.
• Excellent analytical, planning, problem-solving, and decision-making capability.
• Sound understanding of health, safety, quality, compliance, and operational governance requirements.

Key Competencies

• Strategic regional leadership
• Commercial and operational judgement
• Customer focus and relationship management
• Performance management and accountability
• Continuous improvement and change leadership
• Communication, influencing, and decision-making

Application Process

Applications will be processed within 28 days of receipt. If you have not heard from us within this time period it will mean that your application has unfortunately been unsuccessful.

The company is opposed to all forms of discrimination and will select for employment, training, and promotion on the basis of suitability for the job and/or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability, or is disadvantaged by unjustifiable conditions or requirements.

Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time-limited permission or conditions attached to their right to work in the UK.

Notice to Agency and Search Firm Representatives

Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.