Job Title: Regional Operations Manager

Location: Southern Region (based out London office)

The Operational Manager supports the delivery of engineering and maintenance services across commercial properties. The role reports to the Account Director and works closely with sub-contractors and clients, and support teams to ensure smooth daily operations, strong administration, and high-quality service.

Key Responsibilities

• Manage day-to-day operational requirements.
• Ensure Planned Preventative Maintenance (PPM) is completed on time and to industry standards.
• Monitor performance using reactive and PPM systems to maintain service quality.
• Provide on-site support during staff absence, performance issues, or business-critical needs.
• Raise purchase orders for engineers and subcontractors.
• Complete all monthly billing paperwork.
• Oversee Work in Progress (WIP) to ensure timely invoicing.
• Request, schedule, and manage subcontractor maintenance visits, extra works, and callouts.
• Ensure all subcontractor documentation meets Health & Safety and legislative requirements.
• Process supplier and subcontractor invoices and resolve related queries.
• Maintain accurate subcontractor and supplier records.
• Review weekly financial reports, including WIP, OPO, PI, and debt.
• Act as first point of escalation for financial and contract support queries.
• Manage the out-of-hours callout rota and arrange cover when required.
• Ensure compliance with contractual KPIs and SLAs.
• Communicate effectively with sub-contractors and clients.
• Support with internal and client reports (monthly, quarterly, annual).
• Take minutes during internal and client meetings when required.
• Support onboarding of new staff, including eLearning and IOSH setup.
• Act as a super-user for systems.
• Manage hazard reporting processes and arrange training courses for staff.
• Ensure all tasks are fully completed and followed through.