Regional Operations Manager

Our Client, a leading technical specialist distributor of industrial maintenance, repair, and overhaul (MRO) products and services, is looking to attract a Regional Operations Manager for their business in Northern Ireland, covering customer sites in Tyrone, Derry, Down, and Cavan.

The successful candidate will be responsible for the deliverables of customer contractual commitments for all Customer Sites while continuously building and maintaining strong working relationships with key stakeholders. The ROM will focus on delivering customer service excellence and managing the sign-off of cost-saving initiatives and maintaining up-to-date customer KPI reports in line with contract and customer expectations.

Key Responsibilities

• Maintaining strategic direction and leadership of the relevant account portfolio to drive profitable growth that aligns with the corporate strategy.
• Responsible for all aspects of customer relationship and account development, commercial management, and cost-saving initiatives for accounts of high complexity and/or scale.
• Develop, maintain, articulate, communicate, and execute strategic customer plans and, where appropriate, industry sector/segment plans to achieve profitable growth.
• Understanding of the available spend on a site by site basis through driving regular leakage reporting on a site level.
• Preparation and submission of spend forecasts and trends for each customer.
• Handling and resolution of customer escalations.
• Coordination, preparing, and presenting at all customer review meetings - monthly, quarterly, annually.
• Developing and coordination site-specific action plans around business consolidation.
• Driving operational cost-saving initiatives and ensuring the close-out of any agreed actions in a timely manner with internal/external stakeholders.
• Updating monthly scorecards and site KPIs.
• Monthly attendance at ROM meeting, presenting to senior leadership around business performance and contract risk.
• Support the New Business acquisition process when required and proactively work in collaboration to provide sector insights.
• Put in place a suite of improvement plans and strategic business objectives to address performance opportunities in quality, service, efficiency, costs, and people measures.
• Ensure contract delivery of products, services, and key performance indicators.
• Integrate with teams to ensure forward planning of projects and initiatives to ensure sales, profit, and customer cost-savings initiatives to ensure contract retention.
• Work closely with key customers to ensure there is an understanding of their industrial supply needs and procurement systems and process to ensure new insights are implemented successfully – against the agreed milestones.
• Development and delivery of sales and profit budgets and forecasts.
• Be responsible and accountable for the budget management at P&L level and ensure effective use of resources.
• Utilise business reporting tools, P&Ls, standard reports, K8, to ensure detailed analysis of trends for forecasting, business development, and service improvement purposes.
• Be responsible and accountable for Insite team management and ensure performance is effective.
• Proactive and productive relationships, both internally and externally, is of paramount importance, as is the development of effective and proactive relationships with senior customer stakeholders and contacts across procurement, engineering, and maintenance functions.