JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

Role Purpose

To provide support to the Divisional Director and be accountable for driving performance to achieve operational excellence meeting all agreed KPI’s within your business unit. The ROM will be expected to be hands-on with all tactical & transactional aspects especially service delivery to enable the successful management of Debt/WIP, P&L, statutory/contractual compliance, and people management at all levels to increase client and employee satisfaction.

Main Duties and Responsibilities

• Leverage existing IT platforms and reporting to aid in the improvement in productivity, efficiency, and overall performance.
• To work with, promote, and ensure compliance within the business unit with the Health, Safety, and Environmental policies and procedures.
• Ensure all statutory, mandatory, and routine inspections are completed in accordance with the annual maintenance program and in accordance with the KPI’s.
• Ensure company standard operational procedures are always implemented and adhered to within your regional business unit.
• Establish and maintain consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region.
• Ensure Quality assurance procedures are adhered to, and any new policies, procedures, and change processes agreed are implemented to improve operational performance in a timely manner.
• Pro-actively manage H&S, through ensuring we provide a safe working environment, engendering & maintaining a safety-driven culture, ensuring all legislative & company policies, processes, and procedures are adhered to.
• Act as a role model and champion of the new ways of working.
• Ability to build positive relationships with internal stakeholders to speedily resolve day-to-day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships within Integral and wider JLL family.
• Ensuring full understanding of regional performance requirements within the business unit.
• Management and ability to utilize data and MI to meet changing business or operational circumstances.
• Ensuring that Incident, Operational, and Financial Management Reports are submitted in the agreed format, on a timely basis, and in line with the reporting dates and Contract requirements.
• Accountable for ensuring all appropriate audits are undertaken by you and your team on a regular basis and feedback is acted upon promptly and effectively.
• Take the lead on all Energy/Sustainability issues for the contracts under their control ensuring pain/gain is managed, reporting is compliant, and carbon reduction plans are in place and managed where appropriate.
• Oversee and ensure that engineers Toolbox Talks to a high standard are completed, to include operational procedures and contract information.
• Ensure that regular listening sessions and employee forums are held to gain relevant feedback to implement improvements and resolve any concerns to increase employee engagement.
• General support and best practice advice concerning any contract and engineering issues particularly during tender/bids.
• Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels.
• Lead your team with a ‘drive for change’ attitude and role modeling our Leadership Capabilities.
• Continue to innovate, share best practice, and adopt different ways of working through technology and MI.
• Conduct regular one-to-one meetings and annual appraisal/review of all direct reports.
• Provide support and coaching for direct reports.
• Manage objectives, forming Personal Development and succession plans for your team, fully utilizing people management processes such as Appraisal Process and Talent Management.
• Establish and maintain strong professional relationships with key stakeholders right across the business to ensure guidelines are being followed and any non-compliance is dealt with at the time or escalated.
• Management of P&L and commercial matters for the region.
• Maintaining the image and brand of Integral.
• Advise and support the Divisional Director.