OCS
Regional Operations Manager
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About The Role:
Days of Working:
Predominantly the hours will be worked Monday to Friday, hours will be worked to meet the needs of the business, this may mean early morning, late evening, or weekend site visits.
OCS are recruiting for a Regional Operations Manager. The role is a regional role covering a number of operational buildings and requires travel between locations across the North of England. You will be managing the services of the Technical, Cleaning, Porterage, Accommodation, Reception, Helpdesk, Security, and Waste Management Teams, as well as other ad hoc areas of this TFM service delivery as required by our Client.
The role includes ensuring a high presence in the day-to-day running of the sites, including the provision of a consistently strong link with the customer, guaranteeing appropriate and responsive reaction to address all client requests. This is an active and visible role requiring excellent customer relationships and supplier management skills. Working as part of a team within the business, as Regional Operations Manager you will be expected to positively contribute to the performance of the business by engaging in a culture of first-class customer care in a highly corporate environment.
Main Responsibilities:
- Lead and develop a team to deliver high-quality IFM/TFM services.
- Drive service delivery performance, ensuring SLA compliance, risk mitigation, and continuous improvement.
- Act as the primary client contact: build strong relationships, lead operational performance meetings, and ensure client retention.
- Oversee reporting, contract administration, and KPI tracking to support effective contract management.
- Maintain account development plans and support change management initiatives.
- Provide subject matter expertise on IFM service delivery and contribute to divisional strategy aligned with client needs.
- Implement business and process improvements across all service lines.
- Demonstrate initiative, accountability, and professionalism in all engagements.
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The Successful Candidate:
- Extensive experience managing TFM/IFM operations and leading large teams in a corporate environment.
- Strong leadership and people management skills, with a proven record of developing high-performance teams.
- Skilled in KPI management, operational reporting, and driving service excellence.
- Financial acumen, including budgeting, P&L oversight, and cost control.
- Solid understanding of Health & Safety (NEBOSH preferred) and a commitment to integrity.
- Exceptional planning, organisational, and problem-solving abilities.
- Professional client-facing presence and ability to build positive stakeholder relationships.
- Ongoing commitment to professional development within your specialism.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security, and catering.
Our mission is to make people and places the best they can be for our colleagues, customers, and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
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Why Work for OCS?
- ✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- 🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- 🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards, and wellbeing resources.
- 📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- 💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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