Lanes Group
Regional Operations Manager - Traffic Management
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Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets.
We provide award-winning services to the clean water, wastewater, gas, multi-utilities, and the highways sector. We are passionate about working alongside our clients and partners to maintain the utility services essential to modern life throughout the UK.
About the role:
Based in Leyland, the Regional Operations Manager will be responsible for the TM Depots based in Leyland, North Wales, Bradford, and Stafford locations, each with a depot manager, and a large workforce.
This dynamic operational management role comes with a significant amount of responsibility. Heading up delivery across a multi-depot network, you will be expected to ensure the profitable delivery of sales lines across a fast-moving reactive and planned environment.
You will be working with regional and national clients across all commercial and industrial sectors and delivering service that meets a variety of SLAs and KPIs.
You will ensure the consistency and quality of delivery that maintains the company's reputation.
Location: North based (Head Office is Leyland, Lancashire)
Hours: 50 hours per week (Monday to Friday, 7am-5pm)
Responsibilities - but not limited to:
- Delivery of budget for the North and Midlands depots for a high volume 24/7 reactive and planned traffic management service across a multi-sector client base.
- To ensure the smooth, effective, and proactive delivery of service across the depot network, maintaining consistency and quality in all service streams within the core business sector.
- To lead by example and instill the core values of the business.
- Ensuring that ‘what matters to the customer’ is at the heart of everything your depots and your teams do.
- Managing the cost-effective delivery of service while achieving the high quality of service Lanes customers have come to expect.
- Ensuring that client SLAs and KPIs aligned with their company philosophies are exceeded.
- Be a ‘go to’ person on a day-to-day basis about all operational issues in your region and a role model for peers both inside and outside Lanes.
- Motivate and develop each team to be accountable for a right first-time approach and to deliver exceptional customer service.
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Experience and qualifications required for the role:
- You must have a full UK driving licence.
- Confident in systems and functions.
- Experience of leading and supervising a team - Operational Managerial experience required.
- To hold NRSWA accreditation.
- LANTRA 12ABCD.
- Knowledge of permit schemes.
- You will be an enthusiastic and committed individual with an ability to self-manage.
- You will be able to quickly integrate yourself, and work to a very high standard, within an established team. Your exceptional operational and commercial skills will be key to your success in this role.
- You will have worked in a reactive service industry and will have traffic management experience. You will also have excellent leadership, coaching, and motivational skills to inspire individuals and teams to deliver a profitable outturn.
What you will get in return:
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In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.
What we offer:
- 24 Days holiday plus Bank Holidays
- Pension
- Death in service
- Company car plus fuel card or car allowance
- Free car parking on site
This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.
The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets, and offering to our customers.
- Lanes - https://www.lanesgroup.com/
- Lanes I - https://lanes-infra.com/
- SUS - https://sus.co.uk/
- Clearflow - https://www.clearflowltd.com/
- AQS - https://aqsenvironmentalsolutions.ie/
We are an equal opportunities employer and welcome applications from under-represented members of the community.
Strictly no agencies please
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