Cross Rental Services
Regional Operations Manager
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Regional Operations Manager
Andover | Regional Travel
Are you a high-impact operational leader ready to take ownership of a fast-paced, engineering-driven HVAC operation?
We’re looking for a Regional Operations Manager to lead our Andover depot — our head office and largest operational hub — while driving field operations across the region. This is a pivotal leadership role where you’ll shape performance, people, and customer delivery in a growing HVAC rental business.
This is more than a depot role—it’s a regional leadership position where you’ll:
- Lead end-to-end operations across depot, workshop, warehouse, and field engineering
- Drive operational excellence, productivity, and Right First Time performance
- Build and develop high-performing teams across multiple disciplines
- Play a key role in customer satisfaction, retention, and commercial success
You’ll work closely with Planning, Sales, Technical, and Senior Operations leadership to ensure our people, assets, and capability are aligned to demand.
About Cross Rental Services
Cross Rental Services is the UK & Ireland’s leading specialist asset rental business, delivering cutting-edge HVAC, refrigeration, and catering hire solutions. Having experienced significant growth over the past 10 years, our team operates across multiple UK sites in a fast-paced, operationally complex environment.
We are relentlessly focused on our customers and take pride in long-term partnerships with some of the country’s leading retailers, government bodies, facilities managers, and process manufacturers. Our critical solutions enable them to achieve their own goals with peace of mind that they are supported in all their HVAC and refrigeration requirements.
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Guided by our core values—Respect, Accountability, Teamwork, Commitment, and Integrity—we offer a dynamic workplace where innovation and impact thrive.
What You’ll Do
You’ll take full ownership of operational delivery across our flagship Andover depot and regional field teams, ensuring everything runs safely, efficiently, and to the highest standards. This is a hands-on leadership role where you’ll balance day-to-day execution with driving longer-term performance, productivity, and customer excellence.
Lead Regional Operations
- Inspire and manage depot and field based engineering teams—driving a strong performance culture built on accountability, safety, and results.
Drive Depot & Field Performance
- Oversee equipment readiness, maintenance scheduling, and field deployment, ensuring resources are fully optimized and aligned to customer demand.
Improve Productivity & Quality
- Enhance engineering utilisation and Right First Time performance through data, coaching, and continuous improvement.
Ensure Safety & Compliance
- Embed a safety-first mindset and maintain high standards across all operational, engineering, and compliance activities.
Deliver for Customers & Commercial Growth
- Build strong relationships, manage escalations, and ensure operational decisions support both customer outcomes and business performance.
Develop High-Performing Teams
- Recruit, coach, and grow talent while building a capable and engaged workforce for the future.
What We’re Looking For
- Proven leadership experience in HVAC, engineering, industrial services, rental, or field services environments
- Strong track record managing both depot and field-based teams
- Experience driving KPIs, operational improvements, and productivity gains
- A customer-first mindset with the ability to manage escalations
- Excellent communication, planning, and problem-solving skills
- A hands-on leader who thrives in a fast-paced, high-accountability arena
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Desirable skills include: Gas Safe | F-Gas | OFTEC | 18th Edition | Commercial Gas qualifications
What we offer
- Competitive salary + company vehicle
- 25 days’ holiday + bank holidays, company pension, private medical insurance, life assurance & corporate eyecare scheme
- Opportunity to lead operations from our head office and flagship depot
- Ability to influence strategy, performance, and culture at scale
- Make a real impact in a growing, fast-moving HVAC rental business
Our Mission
We are customer centric. That means we provide excellent and agile service, which is right first time, every time. We are trusted partners. That means our customers trust us to work with them to solve complex engineering problems with precision. We are innovators. That means we use our expertise to grow our business, constantly looking for opportunity to innovate and improve. We are one team. We aim to grow talent by fostering pride and passion in the business, developing our people through education and having fun.
Cross Rental Services is an equal opportunities employer committed to diversity, inclusion, and upholding ISO standards for health & safety, environment, and quality.
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