Clarion Housing Group
Regional Operations Officer - Performance & Improvement
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Maidstone – County Gate
Salary: £38,231 - £44,625 per annum
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025
Winner Inspiring Workplace of the Year - The 2026 Inspiring Places to Work™ UK & Ireland
We’re currently looking for a Regional Operations Officer to join our Housing Services team in the South.
Role Overview
In this role you’ll be responsible for prioritising the delivery of monthly service and improvement reports and supporting regional business planning processes to ensure Group priorities are translated into local deliverables.
You’ll be expected to analyse performance and service information and use complaint and customer feedback to identify trends and issues for improvement in liaison with the Regional Leadership Team. You’ll need to be able to work effectively and develop positive relationships with the regional team at all levels and with other teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll be required to utilise your research skills and experience of analysing, interpreting and translating complex information into meaningful formats with clarity and your excellent analytical and problem-solving skills will be critical in your success in this role.
Responsibilities
- Prioritising the delivery of monthly service and improvement reports
- Supporting regional business planning processes
- Analysing performance and service information
- Using complaint and customer feedback to identify trends and issues for improvement
- Developing positive relationships with the regional team and other teams
Requirements
- Behaviours & Mandatory Accountabilities OD level 6 and 7
Benefits
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Us
To find out more about who we are and what we do, please click here
Application Details
Closing Date: Thursday 24th September 2026 at midnight.
This is a hybrid role with a base location at our offices in Maidstone. Candidates will be expected to work from the office as and when required.
Applicants must be able to travel across the region as required.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Act now – apply today! This vacancy may close early without notice.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London