GreenSquareAccord
Regional Repairs Operations Manager
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Job Title: Regional Repairs Operations Manager
Head Office Location: Brindley Place, Birmingham
Job Location: Birmingham
Contract type: Permanent
Working hours: 39 hours per week
Salary: £58,000 - £62,000 plus £2,500 Car Allowance
About the role
We're looking for an experienced Regional Manager to lead our Repairs, Voids, Repairs Surveying and Planned works across the Midlands region. You'll manage and support a team of operational managers, providing clear leadership, direction, and accountability to ensure we deliver safe, efficient, and high-quality services for our customers.
This is a varied and influential leadership role where you'll balance strategic thinking with day-to-day operational management across responsive repairs, empty homes, and planned improvement works. You'll ensure strong performance, value for money, compliance, and excellent customer outcomes across all areas of responsibility.
You'll have overall responsibility for the operational delivery of responsive repairs, repairs surveying, voids, and Kitchen & Bathrooms programmes across your region, including:
- Leading, coaching, and developing Repairs Managers, Voids Managers, Repairs Surveying teams, and Planned Managers to deliver consistent, high-performing services.
- Driving operational performance and ensuring repairs, repairs surveying, empty homes, and planned works are delivered safely, efficiently, on time, and to a high standard.
- Managing regional budgets, ensuring strong financial control, effective cost management, and value for money across all service areas.
- Overseeing workforce planning, productivity, contractor performance, and programme delivery across responsive and planned workstreams.
- Using performance data to identify trends, improve services, and support informed decision-making.
- Ensuring compliance with health and safety legislation, housing regulations, and consumer standards.
- Working closely with colleagues across Repairs, Empty Homes, Asset Management, Housing, Customer Contact Centre, Customer experience, and other teams to deliver a seamless customer experience.
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Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
As the Regional Repairs Operations Manager, you must have experience in repairs and maintenance at the managerial level. Possess the ability to make assertive decisions to resolve complex issues related to work and repairs.
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Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:
- 25 days annual holiday entitlement
- A defined contribution pension scheme
- Trust-based flexible working and a Confidential Employee Assistance Programme (EAP)
- Two days paid volunteering leave per year
- Buying and selling of annual leave
- Opt-in health cash plan with cover on eye test and glasses, Dental, therapy, and much more!
How to apply
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GreenSquareAccord are a Disability Confident Employer, therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment, or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments, or adaptations throughout our selection processes, please let us know.
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