Lead customer experience:

• Role models the creative art of selling through exceptional conversations, prioritising engaging with customers on the shop floor
• Possesses a keen interest in Aesop’s categories
• Strong written and verbal communication skills

Lead business operations:

• Experience in multi-site management
• Solves problems and makes decisions within business frameworks
• Track record of strong relationship management and collaboration

Suitability Considerations

People Who Thrive In This Role

• Possess a customer-focused mindset
• Drive and lead portfolio business
• Are motivated by delivering on or exceeding goals and targets through the delivery of an excellent customer experience
• View the development of their people as a top priority
• Ensure Methodos non-negotiables are upheld by partnering with the Store Manager and Trainer to provide feedback and coaching to store teams
• Strive to develop competency in systems and processes
• Enjoy leading and operating in a fast-paced and dynamic omnichannel retail environment with a focus on utilising digital clienteling and CRM tools
• Demonstrate an entrepreneurial mindset in which they think of their portfolio of stores as their own business; proactively innovating and decision making within an agreed framework
• Have pride in how they present themselves and uphold adherence to the Aesop grooming guidelines
• Are adaptable and responsive in rapidly changing operating conditions
• Understand, embrace and convey our Aesop values (see below)
• Considers diversity and inclusion as essential to success

Aesop Values

Respect: We take every opportunity to work together in an environment of mutual trust, candour and honesty. We believe that the best and most creative ideas are arrived at and accomplished collectively, with personal and cultural differences celebrated and fostered.

Creativity: We embrace all creative possibilities and challenges, particularly those that arise in times of change and evolution. We have a strong desire to learn more, aim higher and examine more keenly, with a love of the unusual and interesting. We explore ideas and have a thirst for deeper understanding through constructive debate.

Excellence: We go beyond what is expected, seeking to have a broader and longer lasting impact and producing outcomes of impeccable quality. We are unremitting in the pursuit of excellence; attention to detail and quality permeate every aspect of our working day.

Passion: We apply energy and enthusiasm to all our activities and express passion in our working life. We have the strength to bounce back from setbacks and continue in our enthusiastic pursuit of creative endeavours.

Integrity: We hold fast to an unwavering moral compass predicated on honesty, effort and quality. Integrity, principles and ethics matter to us, and resonate within every decision we make.

Employee Benefits Include

• Up to 50% product discount
• Cycle to work scheme
• In-house Product and Core skills training
• Competitive bonus opportunity based on Store performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning
• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness

Recruitment Process

• CV Submission & Review
• Screening with Talent Acquisition Manager
• Interview with HR
• Interview with Retail Director UKI

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.