Sephora
Regional Retail Manager (South Region)
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At SEPHORA UK
Beauty isn’t just what we sell—it’s who we are. It’s the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity.
Today, with nearly 500 iconic brands and our own SEPHORA Collection, we’re redefining the future of prestige beauty. If you're ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.
The Opportunity
As we continue to grow and inspire beauty lovers across the UK, we’re looking for a Regional Retail Manager (South region) to lead the next chapter of our retail journey. This is a uniquely exciting opportunity to shape how our brand, culture, and customer experience come to life across one of the most vibrant and influential regions.
Reporting into our Retail Director, you’ll be at the heart of everything we do in-store:
- Leading people, performance, and standards
- Building empowered teams who live and breathe the SEPHORA spirit
- Working closely with Store Directors and leadership teams
If you’re a people-led, customer-obsessed retail leader who loves being close to the floor, thrives in a fast-paced environment, and is ready to make a visible impact, this is your moment to belong—and to lead—something beautiful.
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What You’ll Be Doing
You’ll oversee people, standards, customer experience, and operational performance across all stores in the South region:
- Building and developing SEPHORA’s brand and culture for every location in your region
- Owning commercial, service, financial, and operational performance across assigned stores
- Coaching and developing store leaders to execute retail plans with tangible results
- Developing and implementing store and area plans to maximize sales and KPIs
- Ensuring best-in-class customer experience in every store
- Collaborating with HR, Training, and Education to define people development
- Supporting employee relations and performance across assigned teams
- Maintaining a customer-obsessed, brand-focused environment for all frontline staff
- Managing retail projects, communications, and data rollout
- Visiting stores four days a week to lead service culture through feedback
- Translating regional objectives into store-specific targets and tracking performance
- Overseeing retail operations—including inventory, stock management, hygiene, security, and merchandising
What You’ll Bring
You’ll embody our bold, people-led approach with the energy and drive to succeed in high-paced environments. Key attributes include:
✔ Proven experience leading fast-paced, high-turnover stores (£10M+ revenue) with strong financial results ✔ Strong background in customer experience leadership in retail ✔ Deep knowledge of sales, service, and commercial KPIs, including conversion and average basket ✔ Comprehensive beauty industry expertise with updated trend awareness ✔ Proficiency in Microsoft Office (particularly PowerPoint and Excel) ✔ Exceptional communication, collaboration, and trust-building skills ✔ Proven ability to drive change, work autonomously, and thrive under pressure ✔ High energy and adaptability—plus a valid driver’s license (travel across the UK required)
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Beautiful Benefits at SEPHORA UK
Joining SEPHORA means becoming part of a team where we show our appreciation through impactful benefits:
🔹 Private Healthcare, Life Assurance, and Pension access from day one 🔹 Competitive salary with annual performance-based reviews 🔹 Generous employee discount on premium beauty brands 🔹 Paid day off on your birthday 🔹 Perks and wellbeing platform with access to travel discounts, wellness support, and more 🔹 LVMH Heart Fund, a social and emergency support scheme 🔹 Generous holiday allowance plus option to buy extra days
Start a beautiful career with us. Together, we belong to something beautiful.
Our Commitment to Diversity
SEPHORA is proud to be an equal opportunity workplace. We do not discriminate in recruitment, development, or advancement. We embrace diversity and foster an inclusive environment for all employees.
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