Serco Plc
Regional Safeguarding Officer
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Location: West Bromwich B71 1BY
- Hybrid role with variable time spent at office & home, includes travel around the West Midlands
Salary: £29,500 plus excellent benefits
Schedule: Permanent, 37.5 hours per week, Monday to Friday, 8am to 4pm or 9am to 5pm
Ready to impact a better future?
As a Safeguarding Officer in our AASC, Justice and Immigration team, you’ll provide professional safeguarding advice, guidance and support to operational teams across your region. Your work will help protect vulnerable Service Users, manage safeguarding concerns, and create impactful solutions that support positive outcomes.
This is a role where your work has purpose. Working closely with colleagues, Local Authorities, health partners, statutory agencies and third-sector organisations, you’ll help ensure vulnerable people receive the support, protection and care they need. Through trusted partnerships, sound judgement and a focus on positive impact, you'll play a vital role in helping us impact a better future for the communities we serve.
What you’ll do as a Safeguarding Officer
- Provide safeguarding advice, guidance and support to operational teams across your allocated region.
- Assess, manage and respond to safeguarding concerns, ensuring appropriate actions, referrals and escalations are made.
- Build strong relationships with Local Authorities, health partners, statutory agencies and third-sector organisations to support multi-agency working.
- Maintain accurate safeguarding records, prepare reports and contribute to audits, reviews and continuous improvement activities.
- Represent Serco at safeguarding meetings, forums and case reviews, acting as a professional advocate for Service Users where appropriate.
- Support the development of a strong safeguarding culture by sharing knowledge, promoting best practice and supporting colleagues with complex cases.
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Does this sound like you?
- Experience working with vulnerable adults, children or individuals at risk in a safeguarding-focused environment.
- Knowledge of safeguarding legislation, guidance, thresholds and best practice, gained through qualifications, training and/or professional experience.
- Strong communication and stakeholder engagement skills, with the ability to build trust and work effectively with a wide range of partners.
- Able to assess risk, make informed decisions and manage sensitive or complex situations with professionalism and care.
- Organised and resilient, with experience managing competing priorities, maintaining accurate records and producing clear reports.
What we offer
- 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
- Up to 6% contributory pension scheme
- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.
Vetting and checks:
- An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
- This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards.
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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Let’s impact a better future, together. Apply today.
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