Purpose of Job

Reporting to the Operations Manager, and assisting the Regional Service Manager, the role is part of a team responsible for sales and quotation support, site / equipment surveys, servicing, installation methodology and troubleshooting of Jacopa and other manufacturers’ equipment, processes and machinery.

The role involves predominately site visits and meeting customers and suppliers.

Responsibilities and Accountabilities

• Carry out site visits to undertake surveys of equipment, intrusive inspections, and prepare detailed reports of state of equipment, parts required, labour and supporting equipment as required to enable the Proposals team to prepare quotations.
• Close liaison with the Proposals team and Installation Manager.
• Close liaison with the Frameworks and Projects Coordinator and Key Account Manager to administer framework and similar work in accordance with customer requirements.
• Identify further product sales, maintenance and service work for the company while attending customer sites.
• To assist with mechanical service, commissioning, troubleshooting and training.
• Undertake all work in strict accordance with company policies and procedures, particularly in respect of managing health & safety + environmental risks.
• Prepare all risk assessments and method statements for activities of the role in accordance with company standards.
• Ensure that the work carried out is planned and completed to a high standard and that all issues arising during the site work are dealt with immediately, reported as required and in a professional manner.
• Manage the relationship with the customer, subcontractors and suppliers.
• Create site reports as necessary to Jacopa standards on completion of site work.
• Liaise closely and constructively with all supporting company colleagues to ensure work is efficiently and effectively reported, completed, and required information produced at site is fully communicated, avoiding re-visits.
• Maximise work productivity by planning efficient travel arrangements, preparing pre-information packs, pre-organising tools / parts / sub suppliers / subcontractors etc and providing early H&S RAMS and crane plans supported by Regional Service Manager and other colleagues, including Project Engineers, Electrical Engineers, Design Engineers and the Installations team. Ensure any technical or site issues have been discussed, programmes and actions agreed and work is completed to a high standard.
• Work closely with suppliers and sub-contractors.
• The role is hands-on and an active participation and lead on site as well as job preparation work is required.