Hiab
Regional Service Excellence Manager
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Hiab is the pioneer in smart and sustainable on-road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to build a better tomorrow.
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YOUR MISSION
As the right hand to the Regional VP of Service Sales, you are the engine of execution. Your mission is to drive both strategic and operational excellence of services, by deploying Hoshin Kanri, standardizing regional workshops, and improving service operations. You bridge the gap between "planning" and "doing," using Black Belt rigor to eliminate waste and ensure the organization goes in one direction to deliver growth and efficiency.
The primary location is Helsinki, Finland, but we're accepting applications from all main Hiab locations in Europe. The position includes traveling around 30 - 50% across the responsible region.
KEY RESPONSIBILITIES
- Strategy Deployment: Drive Hoshin Kanri action planning and execution in the respective markets to ensure delivery of improvement priorities and breakthrough objectives
- Standardization & Governance: Design and deploy standardized workshop concepts and SOPs for maintenance, installation, and field services, and drive continuous improvement (lean, safety, quality) and greenfield projects
- Continuous Improvement Project Leadership: Lead high-impact Lean Six Sigma projects to streamline service operations, drive growth, and improve margins
- Performance Management: Define and track KPIs, leveraging VSM, Daily Visual Management and other Lean Six Sigma tools to drive problem solving and meet annual targets
- Change Management: Lead change by taking people along to ensure sustainable adoption of new processes and improvements.
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WHAT WE ARE LOOKING FOR
- University degree in Business, Engineering, or a related field
- 7+ years of experience in Operational Excellence or Strategic Sales/Service Operations
- Advanced training in Lean Six Sigma (Black Belt level highly preferred)
- Proficiency in IT/IS systems and advanced data visualization
- Experience in Hoshin Kanri, Value Stream Mapping, Daily Visual Management, and Problem Solving (A3)
- Proven track record of leading successful improvement projects and process implementations
- Expert-level facilitation of kaizen events and strategy sessions
- Experience in matrixed/decentralized environments where influencing without authority is key
- Excellent English - both verbal and written skills. A second European language is a plus.
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WHAT WE OFFER
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
READY TO APPLY?
Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.
Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.
We Are Hiab
Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.
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