Boon Edam UK
Regional Service Manager (North)
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Boon Edam
Boon Edam is a global leader in commercial, high-end entry solutions. We have manufacturing facilities in the Netherlands, USA, and China, with a network of international sales offices supporting our customers worldwide.
Are you an experienced service leader with a passion for customer satisfaction, operational excellence, and team development?
We have an exciting opportunity for a dynamic Regional Service Manager to join our highly successful team, leading and driving service success within the Northern regional area.
WHAT DO WE EXPECT FROM YOU?
We are looking for a professional, skilled Regional Service Manager to join our regional service team, leading and driving service success within the North regional area.
The Regional Service Manager is responsible for:
- Delivering high customer service standards
- Ensuring customer satisfaction
- Daily management of a team of Service Technicians
- Ensuring efficient utilisation of resources achieved
- Controlling costs whilst meeting and/or exceeding contractual obligations and service level agreements within the geographic region allocated
The position is a regional role, responsible for the Service teams within the North of the UK, including 8 direct line reports, including Service Supervisors, Lead Technicians, and Service Technicians. The successful candidate must be based on the M62 corridor in the Manchester, Leeds, or Sheffield areas. The successful candidate will be required to travel throughout the UK to meet the needs of the business and will need to attend our Head Office in Ashford, Kent when required.
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We offer an attractive salary and benefits package as well as a friendly working environment, and the post holder will be eligible for a company car.
WHAT ARE THE SKILLS NECESSARY TO PERFORM THIS ROLE?
- Strong people management and leadership skills
- Service industry experience with a customer-focused approach
- Technical understanding within a service or engineering environment
- Good commercial awareness and financial acumen
- Ability to analyse performance data and make informed operational decisions
- Excellent communication, problem solving, and relationship management skills
- Working knowledge of health and safety practices and legislation within the construction industry
What You Can Expect From Us
- A friendly and inclusive working environment
- 23 days annual leave plus 8 public bank holidays
- Annual leave increases with length of service
- Your birthday off
- Life insurance of four times your basic salary
- Company Pension scheme with generous employer contributions
- Membership to a Healthcare or Cash Plan scheme after probation
- Internal training and career development programmes
- Attractive salary and benefits package
- Company car
- Access to an EAP programme, offering 24/7 GP support
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THE APPLICATION
Do you recognize yourself in the profile above? Then we gladly invite you to apply for this role before the closing date on Friday 25th September 2026. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. The successful candidate will need to provide proof of right to work in the UK and will be subject to a basic DBS check.
Boon Edam Ltd. is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, religion or belief, sex, sexual orientation, gender identity, or disability status. Please contact us to let us know if you need any reasonable adjustments during the recruitment process.
No agency support is required; thank you.
Apply here
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