Boon Edam
Regional Service Manager (North)
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Job Title: Regional Service Manager
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Location
M62 Corridor (Manchester, Leeds, or Sheffield areas)
Salary
Competitive Package (Company Car Included)
Job Type
Permanent, Full Time
About Us
Boon Edam is a global leader in commercial, high-end entry solutions, featuring manufacturing facilities in the Netherlands, USA, and China, supported by an international network of sales offices worldwide.
About The Role
We are looking for a professional, skilled, and experienced Regional Service Manager to join our regional service team, leading and driving service success within the North regional area.
- Lead and drive service success within the Northern regional area, managing a team of 8 direct reports including Service Supervisors, Lead Technicians, and Service Technicians.
- Deliver high customer service standards, ensure high levels of customer satisfaction, and efficiently utilise regional resources.
- Control costs while meeting or exceeding contractual obligations and service level agreements (SLAs).
- Regular travel throughout the UK to meet business needs, alongside required visits to the Head Office in Ashford, Kent.
- The successful candidate will need to be based on the M62 corridor in the Manchester, Leeds or Sheffield areas.
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About You
- Strong people management and leadership skills with experience managing direct reports.
- Service industry experience accompanied by a customer-focused approach.
- Technical understanding within a service or engineering environment.
- Good commercial awareness, financial acumen, and the ability to analyse performance data for informed operational decisions.
- Excellent communication, problem-solving, and relationship management capabilities.
- Working knowledge of health and safety practices and legislation within the construction industry.
- Full UK driving licence is essential.
What We Offer
- Friendly and inclusive working environment.
- 23 days annual leave plus 8 public bank holidays, with leave increasing based on length of service.
- Your birthday off.
- Life insurance equivalent to four times basic salary.
- Company pension scheme with generous employer contributions.
- Membership to a healthcare or cash plan scheme following successful probation.
- Access to an Employee Assistance Programme (EAP) providing 24/7 GP support.
- Internal training and career development programmes.
- Company car.
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Additional Information
- Closing date for applications is Friday 25th September 2026 (applications may close early due to high volumes).
- Successful applicants must provide proof of right to work in the UK and will undergo a basic DBS check.
- Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Regional Service Manager, Service Operations Manager, Field Service Manager, Regional Engineering Manager, Service Delivery Manager, Technical Service Manager will also be considered for this role.
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