Carlisle Support Services
Regional Supervisor
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Covering the Avanti West Coast Network
Are you the right applicant for this opportunity? Find out by reading through the role overview below.
The Benefits
- A competitive hourly rate of pay – paid monthly
- Access to Company Pension Scheme after qualifying period
- Health and Wellbeing Plans
- Wagestream - financial flexibility and instant access to earned and authorised wages
- Fizz Benefits – discounts, rewards, and benefits, helping you save money every day
- Full induction, ongoing training and career development
- Quality kit and uniform, everything you need to perform your role effectively
- Employee Assistance Program
- Reward and Recognition scheme including Superstar and Core of Carlisle Awards
- Refer a Friend Scheme
The Role
Working hours: Monday to Friday, 9:00 am–5:00 pm. Reasonable flexibility to work evenings and weekends may be required.
As a Supervisor, you will join a strong team of well-trained, experienced and passionate colleagues who are committed to upholding company values and delivering exceptional service to our customers. You will use the training provided to comply with HSQE requirements and rail-critical safety procedures.
You will report to Claire Chegwin and work closely with them to deliver a comprehensive cleaning service in accordance with agreed key performance indicators (KPIs) and service-level agreements (SLAs).
Key Responsibilities
- Maintain cleaning standards to the BICSc Standards with all staff.
- Achieve the Weekly/monthly targets set by your manager.
- Support the training of new employees when requested by the Training Manager.
- Monitor cleaning standards and address any performance or quality issues with cleaning staff supporting the area manager.
- Conduct walk-throughs with cleaners to ensure that roles, duties and expectations are clearly understood.
- Complete Work IT daily – Training will be given by your manager.
- Demonstrate required cleaning duties and reinforce expected standards through practical instruction.
- Ensure that all health and safety requirements are consistently followed.
- Address any SQEs with the team immediately.
- Complete and maintain required documentation, including folder records and toolbox talks.
- Report all health and safety issues to your manager immediately.
- Ensure that all employees understand and complete their daily duties and tasks, including:
- Abandoned/Illegally Parked Bike Policy.
- Compliance with station and CSS log-in policies.
- Rothenburg unblocking procedures.
- Replenishment of consumables, including soap, toilet tissue and hand towels.
- Reporting broken or damaged dispensers to the station CSS Manager.
- Testing hand dryers with operatives daily.
- Test All Sani Bins including Lids and Pedals – Report any damaged.
- Ensure that all employees use the equipment available to them correctly and appropriately.
- Identify training needs and report them to the Training Manager for action.
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Experience
Previous Cleaning Experience In a Supervisory Capacity Is Required.
Skills and Personal Qualities
- A willingness to learn and develop.
- Reliable and flexible, with a smart appearance and consistently professional approach.
- Enthusiastic, self-motivated and committed to delivering high-quality work.
- Able to remain focused on assigned duties and avoid becoming distracted by unrelated station activities.
- Strong interpersonal skills, with the ability to interact positively and professionally with clients and customers.
- Willing and able to work in all weather conditions.
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Is this you
- Willing to learn and develop
- Reliable and flexible, smart in appearance and always professional
- Enthusiastic and motivated to do a great job
- Preferably some experience working within a cleaning environment and as part of a team
- Effective people skills, able to interact with clients and customers in a positive manner
- Willing to work in all weather conditions
- Driving Licence
Successful candidates will be required to provide original documentation for detailed screening and vetting processes. This could include the following: passport, driving licence, utility bill dated in the last 3 months, HMRC letter, original bank statement, original payslip, birth certificate or a valid share code.
This is us
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.
Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Apply today to find out more and embark on an exciting career journey filled with unrivalled recognition schemes and progression opportunities aimed at helping you achieve your true potential.
Equality, Diversity, and Inclusion
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations, people will be judged solely on merit or ability.
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