Lanes Group
Regional Team Manager
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Regional Team Manager
Location
Customer Solution Centre, Slough, Berkshire
Job Type
Permanent, full-time
Hours
Monday to Friday, 37.5 hours; working 1 in 4 weekends with the following Monday and Tuesday off in lieu
STRICTLY NO AGENCIES PLEASE
About the Role
Due to continued growth and development, we are now looking for customer-focused people to join us in our Utility Division, working on our Thames Water contract service to deliver real and effective solutions to wastewater network and drainage problems.
- Train and support the professional development across the team and encourage strong team ethos and morale with an open communication culture
- Build a high-performing team through recruitment, development, and engagement with the ultimate goal to develop a more capable team with lower employee turnover
- Managing the day-to-day performance of the regional team to ensure that work is optimally planned and scheduled in accordance with the prioritization of work types and the current customer promise
- Support team members in resolving customer issues and minimizing customer impact of operational challenges
- Collaborate with colleagues across the wider CSC team and other Waste Network Service's Stakeholders (Field Teams, Operations Contact Centre, Thames Water Office Technical Specialists, Thames Water Regional Planning Managers etc.)
- Manage the performance of team members through huddles, 1-2-1s, provide feedback and coaching
- Produce individual development plans and actively promote team development through pathways
- Champion the use of available technology, provide system expertise and ensure compliance with the use of technology across planning and scheduling
- Gather, analyze, and provision reports in alignment with policy and management requirements, ensuring mitigating actions required to close gaps to KPIs are identified
- Drive the strategic direction of the team and support senior management with continuous improvement initiatives
- Provide support across the wider team when other regional team managers are out of the business
- Be aware of all Lanes Group policies and your responsibilities towards them
- Undertake any other reasonable duties, activities, or projects as requested by management
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If you enjoy working in a dynamic team, delivering only the best in customer service, where no two days are the same, and want to join a growing company that not only values you and your ability but also strives to develop your potential and further your career progression, then we are the right company for you.
Requirements
What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.
The ideal candidate will be hardworking and respectful and comply with health and safety standards. Effective organization and the ability to multitask and prioritize your workload is important. Having strong interpersonal, relationship-building, networking skills, and communication is crucial to the role as is having professional phone etiquette to engage with all stakeholders. Being proficient in Microsoft Office Suite is imperative. Adaptability is key. Team management and leadership experience is beneficial to the role as is strategic thinking and analytics.
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At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.
Lanes Group is a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.
Please note: We do reserve the right to close this advertisement early if we receive a sufficient number of suitable applications.
Benefits
- Salary: OTE £35,000 per annum
- Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; onsite restaurant; auto enrolment pension scheme; friendly working environment.
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