Handelsbanken
Register Your Interest - Branch Connect Officer - Manchester
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Job Introduction
Handelsbanken offers a genuinely different approach to banking. We are a local relationship bank providing bespoke, customer-led banking and wealth management services for personal and corporate customers.
Our branch teams build trusted, long-term relationships with customers in their local communities. With our decentralised ways of working, decisions are made in the branch, close to the customers. Teams decide who they work with and how best to support them, without short-term sales targets or bonus-driven incentives. Instead, we focus on doing what is right for the customer, even when that means prioritising long-term value over short-term profit.
This approach has underpinned our success for decades. Today, Handelsbanken holds the strongest credit rating among its peer banks, is independently recognised as Europe’s safest commercial bank, and is consistently ranked highly for customer satisfaction and relationship banking.
Our culture is values-led, shaped by trust, respect, and long-term thinking. We empower our people to use their expertise, make confident decisions and build long-term careers. We look for people who share our long-term vision, want to grow and want to make a meaningful impact in their local community and with the Bank.
We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.
Check our Handelsbanken website for further information
Register your interest to join our Branch Connect team
The Opportunity
We are always keen to connect with passionate and driven professionals to join our Branch Connect team as a Branch Connect Officer.
Situated within the banks Branch Network (UKB), Handelsbanken Branch Connect has been established to undertake a variety of administrative tasks on behalf of our branches with the aim of providing them with more time to have meaningful interactions with customers.
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This role provides the opportunity to join a team near the beginning of its journey, where you will be initially required to embed its operational processes as well as helping to forge strong, lasting relationships with our branch colleagues.
The role will offer real variety in a unique, efficiency-focused environment, where the demands at the outset will quickly evolve as more tasks are identified for transfer. You can be part of a team that drives positive change to our branch colleagues.
Please note this posting is to Register Interest for potential future positions, this application will not be for a live vacancy.
Key Responsibilities
- Manage, provide feedback on, and undertake a variety of Branch initiated administrative tasks to help support the branch network and create more capacity for deeper customer conversations. Tasks include account opening, audit letters, online banking registrations, certificates of interest, and more.
- Take responsibility for previous branch support teams tasks by offering day-to-day support (both written and verbal) with; Duplicate statements, cancelling of recurring card transactions, and assistance regarding logon card queries.
- Comfortable with utilising a workflow management tool and operating within a Service Level Agreement environment.
- Familiar with data handling and management to support branches in automating and accurately storing customer information.
- Assist the UK PLC with a number of regulatory-driven administrative tasks to minimise the impact on the branch network.
The role will be based at 101 Barbirolli Square in Manchester on a full-time basis.
What We’re Looking For
Research (by Harvard University) shows that women are particularly likely to second-guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…
- Enthusiastic and dynamic self-starter
- Strong customer service ethic
- Exceptional communication skills
- Excellent verbal and written communication skills: able to interact and deal with branch queries in a professional manner
- Ability to work well under pressure with attention to detail.
- Excellent organisational skills and the ability to manage a number of tasks.
- Confident, professional, and friendly telephone manner
- Have high ethical and moral standards
- Be innovative and proactive
- Have good administrative order including adherence to all risk and compliance policies.
- Collaborate with others to achieve joint goals
- Strong decision-making skills with the ability to demonstrate sound judgement, achieving the right business culture and behaviours.
- Be vigilant and of a questioning nature during the review of various systems and data sources to identify and assess ‘red flags’ and areas of concern.
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The team will work closely together to build this business and the applicant must be assertive, flexible, proactive, and conscientious with a positive attitude and be a strong team player.
Why Join Handelsbanken
We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work, and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.
In addition, there is a flexible benefits package with the key highlights detailed below.
Application Next Steps
We would love for you to register your interest. Once received, our Talent Acquisition Team and Branch Manager will review and, where appropriate, be in touch to arrange an informal meeting.
We look forward to connecting with you.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming, and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment, or sexual orientation.
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