St Anne's Community Services
Registered Care Manager - Sunderland
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Job Overview
Are you an experienced care manager who is passionate about making a real difference in people’s lives?
Registered Care Manager
Sunderland
£38,468 per annum – salary increase after 6 months
Sunderland Services provide support to adults with learning disability, behaviours which can challenge services. The key focus of this management role is to lead and be accountable for the safe, effective, and person-centred care services.
You will lead a dedicated support team working with individuals with multifaceted needs including deafness, mental ill health and challenging behaviours. Working with the quality and PBS team, you will implement specialist behaviour support strategies, using structured behaviour support approaches, effectively managing periods of crisis or escalation, and maintaining a clear focus on reducing restrictive practice.
As the CQC Registered Manager, for supported living and outreach services in our Sunderland service, the role is accountable for service performance including quality, financial sustainability and trauma-informed care.
This is a fantastic opportunity for someone who thrives under pressure and has a keen interest in the support and business side of managing services.
Apply today to join St Anne’s and be part of a team that is PROUD to make a difference every day.
Main duties of the job
- Supporting adults with a learning disability and challenging behaviour in supported living settings in Redhouse and Ford Estate. Office base is in Boldon, which will be the main base of the role, combined with in service time.
- Managing a team of support workers to deliver high quality, consistent care and support people. Holding Personal Development Reviews (PDRs), team meetings and any other direct line management tasks.
- Work in a multi-disciplinary way and in partnership with stakeholders.
Working for our organisation
St. Anne's wants to reward its employees for their hard work. Employee benefits include;
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- New pay framework launched in 2025. Rewarding the dedication and work of staff across the charity. Potential increases after 6 months, 2.5 & 5 years.
- Rising annual leave each year to a maximum of 33 days (including statutory holidays)
- 24 Hour Employee Assistance Programme
- Continuous opportunities for ongoing training and career development
- Cycle To Work scheme
- Refer A Friend recruitment initiative
- Flexible working opportunities (where applicable) upon successful completion of probation period
- Group Personal Pension Scheme
- Discounted income protection scheme
- Free car parking at most services
- Free life assurance cover
Detailed Job Description And Main Responsibilities
Lead with purpose. Inspire great care. Make a real difference.
As a Care Manager, you’ll lead and develop a dedicated team to deliver safe, high-quality, person-centred support. You’ll take ownership of the day-to-day performance of your service, ensuring it operates effectively, efficiently and in line with legislation, best practice, contractual requirements and our PROUD values: Person-Centred, Respectful, Open, Understanding and Dedicated.
You’ll recruit, support and develop your team, identify training needs and create a positive culture where colleagues can perform at their best. With a sharp eye for detail, you’ll monitor quality, safety and outcomes, act quickly when improvements are needed, and ensure the rights, choices and wellbeing of the people we support remain at the heart of the service.
You’ll maximise opportunities for client participation, build effective relationships with families, colleagues, professionals and partner agencies, and contribute ideas that support the continued development of St Anne’s. You’ll also help manage budgets and resources responsibly, minimise voids and energy waste, and remain accountable for the overall quality and performance of your service.
If you’re a visible, flexible and hands-on leader with the ambition to progress your career, this is your opportunity to bring out the best in others while making a meaningful difference every day.
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Person specification
First Line Manager
Essential criteria
- NVQ Level 5 in Leadership and Management for Adult Care
Desirable criteria
- Experience of leading and managing Complex Care services for individuals with complex and multifaceted needs, including mental ill health, autism, learning disabilities and challenging behaviours
- Experience of holding full management accountability for a regulated service, including service quality, compliance, staffing, performance, budget management, and continuous improvement
St. Anne’s is working to actively promote equality, diversity and inclusion.
We want people from underrepresented groups such as disabled, black and ethnic minority, Lesbian, Gay, Bi, Trans, and non-binary (LGBTQ+) communities to apply for all our roles.
St. Anne's is a Disability Confident employer. We are actively working to recruit and retain people with disabilities and long-term health conditions into our workforce. If you are an applicant who has a disability, you will be offered an interview if you meet the essential criteria for the job. Please contact recruitment on 0113 243 5151 opt 5 if you require any reasonable adjustments.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
- [First Line Manager (PDF, 336.6KB)](First Line Manager.pdf)
Apply online now
Further details / informal visits contact
Name: Erica Bulmer
Job title: Area Manager
Email address: erica.bulmer@st-annes.org.uk
Telephone number: 07968287471
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