Oxford Aunts Care Ltd
Registered Manager
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Job Title: Registered Operations Manager
Salary: £48,000 per annum, full time, permanent
Location: Oxford Aunts, Oxford
Oxford Aunts (OA) is a well-established care provider of over 50 years. With strong connections throughout the local community and a reputation for reliability, quality and holding a ‘Good’ rating across all five quality statements with the Care Quality Commission.
The Registered Operations Manager is accountable for successful delivery against all key performance indicators (KPI’s) and objectives directly associated with the operational function of the organisation. By effective management of resources and monitoring of performance, this role ensures high quality home care delivery.
About the role:
This is an exciting and varied role where the work you do will have a direct impact on the lives of the people we support. Your role will include but not be limited to the following areas:
Regulation and Compliance
- Work closely with all stakeholders to maintain the CQC ‘Good’ rating with a desire to achieve ‘Outstanding’ in at least 2 key areas.
- Liaise as appropriate with our regulator, the CQC; notifications completed accurately and in a timely fashion; response to inspector enquiries on specific cases are handled promptly and professionally.
- Maintain and review as appropriate all care related policies.
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Operational responsibilities
- Regular review of the service and operational functions in the context of business growth and service development making recommendations for succession planning and role review.
- Act as a point of escalation for all serious incidents, complaints and grievances, ensuring all key stakeholders are involved and swift resolution is achieved.
- Line management of 5 care managers with delivery of basic HR processes escalating to senior management as appropriate and consulting with HR advice where necessary.
- Take part in the business on call service ensuring a robust 24 hour, 7 day a week coverage with the operational team sharing out the responsibility.
- Provide information, advice and support to client’s families.
Budgets and Cost Control
- Work closely with the Managing Director of Oxford Aunts in the management of cost control for the Operational team and carer travel expenses.
- Analyse and track client and carer churn; weekly reporting on rag rating for clients.
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Quality Assurance
- Review QA reports and audit.
- Work closely with the Managing Director of Oxford Aunts on operational health and safety matters.
- Monitor and report on compliance of the Operational teams to the Quality and Governance Frameworks ensuring data integrity across operations.
Skills and experience
Essential:
- Proven track record of working at a senior level in the health sector
- Experience in leading, managing and coaching teams
- Hold a diploma in Health and Social Care level 5 or above
- Ability to prioritise effectively
- Planning and organising skills
- Strong communication skills
- Customer focus
- Strong IT skills able to pick up new systems
- Full UK driving license and access to a reliable vehicle
Desireable:
- Nursing qualification
- Education to a degree or equivalent level
Providing high quality care in people’s homes across Oxford and surrounding areas.
Important Note: The successful applicant will be subject to a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB)
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