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Job Description
About Us
At Home Instead, we’re not just a care provider we’re a supportive, passionate team dedicated to delivering exceptional, person-centred care. Our mission is to enrich the lives of adults, helping them live independently and with dignity in the comfort of their own homes. We believe in doing things differently, genuinely caring for both our clients and our people, and we’re growing quickly because of it.
Job Purpose
To be accountable for the management of the day to day running of two Home Instead operations, ensuring compliance with all governing body requirements and legislation relevant to the service.
The Role
- Work closely with the Operations Manager to coordinate the development of a high quality private domiciliary care service for people in the local area.
- Act as the Registered Manager managing the regulated activity for the two offices.
- Oversee compliance with regulators, legislation and Home Instead’s Franchise Standards.
- Promote the highest standards of care and service with a focus on person centred care.
- Manage the process of client acquisition from initial contact to conversion adhering to company policy.
- Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements.
- Ensure successful operation of quality control systems and performing quality assurance visits for clients.
- Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered.
- Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
- Ensure relevant reports are forwarded to relevant bodies e.g. CQC, Care Inspectorate, Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding.
- Promote a positive culture in line with the Home Instead ethos and values.
- Network in the local community and via digital media to raise awareness of the service.
- Provide inspired leadership to the team making sure that exceptional service is delivered to the clients and workloads are managed accordingly ensuring safe staffing levels.
- Support the recruitment and training of Care Professionals and the office team.
- Take part in disciplinary investigations, interviews and meetings following the company policy and in conjunction with advice from the HR Provider.
- Ensure that policies and procedures are adhered to by all employees.
- Support with the management of payroll and budgets.
- Maintain the accuracy and integrity of data across all relevant platforms.
- Keep up to date with changes in legislation and regulations.
- Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable timeframes.
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Essential criteria
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- Extensive care experience with a proven track record in providing consistent excellent customer service.
- Proven experience in leading, training and managing a team to provide high quality domiciliary care services.
- Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent.
- Excellent knowledge and understanding of compliance and legislative requirements of the care regulations.
- Strong skills in conducting care assessment and care planning.
- Good understanding of systems and processes.
- Excellent interpersonal and communication skills.
- Ability to inspire others and build fantastic working relationships.
- Strong organisation and planning skills.
- Drive and motivation to take on a broad role and develop care services.
- Passionate about providing the highest quality of care.
- Commercially aware and have strong influencing and negotiating skills.
- Demonstrate achievement of business growth targets.
- Ability to work well and accurately under pressure.
- Be responsive, agile and remain calm whilst dealing with multiple priorities.
- Be flexible to meet demands of the business including participating in an on-call rota.
- Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
- Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.
- Please note that this role is UK based and a right to work in the UK will need to be established as part of the recruitment process. Post is subject to satisfactory DBS and Reference Checks.
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Skills
Care Planning
Risk Assessment
Compliance Management
Team Leadership
Client Acquisition
Quality Assurance
Regulatory Reporting
Budget Management
Interpersonal Communication
Stakeholder Networking
Staff Recruitment
Conflict Resolution
Location