United Response
Registered Service Manager
Hertfordshire
Posted about 20 hours ago
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Registered Service Manager
Ensure people we support are supported in accordance with person-centred approaches and manage the resources of the service effectively.
Our Vision
Our vision is a society where everyone has equal access to the same rights and opportunities.
Our Mission
Our mission is to ensure that people with learning disabilities, mental and physical support needs have the opportunity to live their lives to the full.
To achieve the above, we need you to live our values and be:
- Connect
- Empowered
- Bold
- Driven
Responsibilities
People Management and Development
- Overall accountability for people management and development across the team.
- Undertake supervisions and appraisals in line with organisational guidelines.
- Recruit highly motivated and capable team members.
- Effectively manage staff resources.
- Ensure effective management of staff induction and probation.
- Build effective relationships with team members to ensure the team work together to deliver a good service.
- Ensure all areas of Employee Relations (including investigations, disciplinary, grievance, and absence management cases) are managed in a timely manner, in line with current United Response guidelines and with support from the Human Resources team.
Finance
- Apply agreed financial processes within services.
- Oversee all budgetary requirements reporting any irregularities to the Area Manager and Divisional Finance Manager.
- Ensure all monies, including people we support money is fully accounted for at all times.
- Where applicable manage additional service income and ensure service outcomes are met.
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Compliance
- Overall responsibility for quality and consistency across the service.
- CQC registered manager and hold the registration for the service.
- Responsible for QA checks and measures and KPI returns.
- Alert and report any safeguarding issues in accordance with local and statutory guidelines and protocols.
- Ensure all statutory and legal requirements are maintained and appropriate reporting procedures are implemented if required.
Relationship Management
- Oversee and maintain contact with internal and external stakeholders.
- Build and develop community links and relationships with external agencies/providers to support the people we support to build community links.
- Liaise with key internal departments to access information or gain advice.
Practice Lead
- To demonstrate a commitment to the Safeguarding of Adults and to recognise and report any disclosure, suspicion or evidence of harm, risk of harm, abuse or neglect in line with United Response’s Safeguarding Adults policy.
- Support the team to raise the standard of practice delivery.
- Ensure all support plans are current and reflect the changing needs of the people we support.
- Assist people we support in securing and keeping paid employment, ensuring the team understands the importance of employment support in people’s lives.
- Conduct assessments of new tenants and People we Support and support people to move on when appropriate.
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New Service Development
- Contribute to new Service Development.
- To undertake any other reasonable duties as requested.
Essential Criteria
- Passionate about making a difference and the work of United Response.
- Experience of leading and motivating a team in a social care setting.
- Experience of managing budgets and financial processes.
- Knowledge of regulatory framework.
- Proven ability to build effective relationships with a variety of internal and external stakeholders.
- Clear written and verbal communication style.
- Fully IT literate and confident in the use of different IT systems/packages.
- Willing to undertake required training, sometimes off site and outside normal working hours.
- Willing and able to travel between locations as required.
- Available for flexible working patterns including evenings, weekends, sleep-ins and nights as required.
- Able to undertake on-call duties on a rota basis.
- NVQ Level 4 in Social Care Management or equivalent or hold the RMA.
- Experience and understanding of CQC KLOE
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Skills
People Management
Budget Management
CQC Compliance
Safeguarding Adults
Stakeholder Management
Employee Relations
Person Centred Approach
Quality Assurance
KPI Reporting
Staff Recruitment
Social Care Management
IT Literacy