Registered Support Manager

Responsibilities

• Lead, motivate, and develop a team of Support Workers and Senior Support Workers delivering high-quality, personalised support.
• Take responsibility for the overall performance, quality, and compliance of the service.
• Ensure compliance with CQC regulations, contractual requirements, and organisational standards.
• Lead on safeguarding, incident management, risk reduction, and quality improvement initiatives.
• Embed Positive Behaviour Support (PBS) and trauma-informed approaches throughout the service.
• Promote positive risk-taking whilst ensuring effective risk management practices are in place.
• Build and maintain strong relationships with commissioners, families, healthcare professionals, social workers, advocates, and other stakeholders.
• Manage recruitment, induction, supervision, performance management, and staff development.
• Drive continuous improvement and service development.
• Oversee audits, quality assurance processes, and action planning.
• Ensure excellent record keeping and compliance with GDPR and Data Protection requirements.
• Create and sustain a positive culture where colleagues feel valued, supported, and empowered to thrive.

Who We're Looking For

We are seeking someone who understands that managing a highly complex service requires far more than compliance alone.

You Will Be

• An experienced and confident leader within Health and Social Care.
• Comfortable making decisions in fast-paced and sometimes challenging situations.
• Skilled in balancing positive risk-taking with robust risk management.
• Resilient, emotionally intelligent, and solutions-focused.
• Passionate about person-centred support and human rights-based practice.
• Experienced in developing and leading high-performing teams.
• Able to build credibility and confidence with professionals, families, and commissioners alike.

Essential Experience And Qualifications

• Experience managing services supporting adults with learning disabilities and/or autism
• Experience supporting people with complex behaviours, mental health needs, trauma backgrounds, or forensic histories
• Strong understanding of safeguarding, risk management, and Positive Behaviour Support
• Experience working within a CQC-regulated environment
• Excellent communication, leadership, and relationship-building skills
• Experience working collaboratively with commissioners and multidisciplinary teams
• Strong IT skills and experience using digital care systems
• Full UK Driving Licence
• Level 5 Diploma in Leadership for Health and Social Care (or willingness to achieve)

For more information about the role please contact, Natasha Farrant, Email: Natasha.Farrant@advanceuk.org

About The Organisation

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits Of Working For Advance

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts on cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

Safeguarding

At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.

As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch.

📧 Ryan.Brummitt@Advanceuk.org

Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.

#INDADVPRI