The Rosemary Foundation Hospice at Home
Registered/General Manager
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The Rosemary Foundation is recruiting a General Manager
Location: Petersfield, Hampshire
Reporting to: Chair of the Board of Trustees
Key Relationships
- Senior Leadership Team (Clinical Manager, Finance Manager, Fundraising Manager)
- Board of Trustees
- External Regulatory Bodies
Job Purpose
The General Manager is a strategic thinker and planner who shapes the future direction of The Rosemary Foundation while providing strong leadership to our 24-hour, nurse-led Hospice at Home Palliative Care Service.
This multi-faceted role blends operational leadership, strict regulatory accountability, and value-driven practices. Day-to-day, the General Manager oversees all operational, financial, clinical, and regulatory aspects of the charity, ensuring that community care meets all Care Quality Commission (CQC) requirements, reflects the charity’s core values, and empowers patients and families to receive dignified end-of-life care at home.
Key Accountabilities & Responsibilities
Leadership & Service Management
- Operational Oversight: Oversee the daily operations of the regulated service, ensuring safe, person-centred care through the direct management of the Senior Leadership Team (Clinical Manager, Finance Manager, and Fundraising Manager).
- Culture & Safeguarding: Lead, motivate, and support staff teams, actively modelling the charity’s values and embedding a robust safeguarding culture.
- Practice Standards: Maintain exemplary standards of practice, professional conduct, and continuous service improvement across all departments.
- Workforce Planning: Ensure staffing levels, skill mixes, and mandatory training continuously meet operational service needs and regulatory frameworks.
- Sustainability: Ensure the seamless implementation and delivery of both a sustainable fundraising strategy and a robust financial service.
Regulatory Compliance (CQC)
- Legal Accountability: Act as the legally named CQC Registered Manager, ensuring full compliance with the Health and Social Care Act 2008 and all associated regulations.
- Horizon Scanning: Stay completely up to date with relevant healthcare legislation, statutory guidance, and the evolving CQC assessment frameworks.
- Evidence & Inspections: Maintain accurate, timely notifications, records, audits, and evidence portfolios to ensure continuous inspection readiness.
- Audit & Action Plans: Oversee and drive the implementation of action plans resulting from regulatory inspections, internal quality audits, or trend analyses.
- Safety First: Guarantee that all registered activities are delivered safely, effectively, and responsively.
Person-Centred Care & Safeguarding
- Clinical Partnership: Support and manage the Clinical Manager to ensure the delivery of high-quality, evidence-based palliative and bereavement care through effective team leadership.
- Outcome-Focused Support: Ensure every individual supported by TRF has an up-to-date, holistic, and outcome-focused care plan.
- Dignity & Choice: Actively promote independence, personal choice, inclusion, and well-being for patients and their families.
- Safeguarding Lead: Act as the charity's Designated Safeguarding Lead, ensuring robust reporting processes are in place and that concerns are raised and addressed immediately.
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Quality Assurance & Governance
- System Monitoring: Implement, monitor, and refine quality assurance systems, clinical audits, and key performance indicators (KPIs).
- Risk Mitigation: Analyse operational trends, clinical risks, and incidents to mitigate future hazards and drive continuous improvement.
- Feedback Loops: Ensure organizational learning from complaints, compliments, and stakeholder feedback is systematically embedded into practice.
Stakeholder Engagement & Ambassadorship
- Relationship Building: Foster positive, collaborative relationships with patients, families, volunteers, key partner healthcare agencies, and commissioners.
- Fundraising Advocacy: Represent the charity professionally, actively promoting TRF’s mission, values, and Fundraising Strategy during external engagements.
Finance, Administration & Operations
- Budgetary Control: Manage efficient operational budgets alongside the Finance Manager and the Lead Trustee for Finance, providing robust strategic resource planning.
- IT & Communications: Responsible for overseeing all IT & Communications operations, including end-to-end supplier management, contract negotiation, and performance oversight to ensure value and service continuity. This role maintains robust contract governance, enforces IT security standards, and ensures full compliance with HSCN requirements, safeguarding organizational data, systems, and connectivity while supporting reliable service delivery.
- Data & Digital Protection: Ensure accurate record-keeping and strict data protection compliance in line with the Data Protection Act 2018 and GDPR.
- Board Assurance: Produce comprehensive quarterly reports for the Board of Trustees to provide transparency and support long-term strategic planning.
- Fundraising Compliance: Ensure all promotional activities comply with the Chartered Institute of Fundraising Code of Practice.
- Facilities & Assets: Manage facilities, resources, and contracts for property, IT, and utilities, ensuring regular reviews, appropriate insurance coverage, and optimal financial fit.
- Health & Safety: Chair the Health & Safety Audit Committee. Work closely with the Clinical Manager to mitigate safety risks and fulfil all physical security duties (including acting as a registered keyholder for TRF alarm monitoring)
Qualifications, Experience, & Knowledge
Essential:
- Proven experience in the leadership, management, and motivation of multi-disciplinary teams.
- Practical experience in budget management, financial oversight, supply chain contract management, and resource planning.
- Demonstrable experience working within CQC-regulated healthcare or social care services.
- Working knowledge of CQC regulations, quality standards, and clinical inspection frameworks.
- Valid UK Driving License and access to a vehicle for business use.
- Commitment to continuous professional development (CPD) to maintain professional credibility.
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Desirable:
- Degree-level qualification in a relevant field (Healthcare, Business Management, or Social Care).
- Prior experience operating directly as a CQC Registered Manager.
- Professional experience within the not-for-profit/voluntary sector.
- Proven knowledge of quality assurance, risk management systems, and fundraising principles.
Personal Attributes
- Autonomous Decision-Maker: Confident in making sound, independent judgements under pressure.
- Innovative Thinker: Adaptive, versatile, and creative when resolving operational and strategic challenges.
- Compassionate Leader: Exceptional ability to balance strict regulatory compliance with an empathetic, person-centred approach.
- Excellent Communicator: Strong interpersonal, problem-solving, and organizational skills, with a deep commitment to the charity’s ethos and social impact.
Statutory Declarations
General Data Protection Regulations (GDPR)
Under the provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, it is the responsibility of every employee and volunteer to ensure that all data, whether electronic or manual, is kept secure at all times. This includes confidential data relating to patients, families, members of staff, and volunteers. Data must never be disclosed to an unauthorized person and must be treated as strictly confidential. Failure to adhere to these instructions will be regarded as serious misconduct and may lead to disciplinary action up to and including summary dismissal.
Rehabilitation of Offenders Act 1974
This post is subject to an exception order under the provisions of the Rehabilitation of Offenders Act 1974. This stipulates that all previous convictions, including those that are legally ‘spent’, must be declared. Previous convictions will not necessarily preclude an individual from employment within The Rosemary Foundation but must be declared in writing at the appropriate stage during the recruitment process. An enhanced Disclosure and Barring Service (DBS) check will be required.
General Information
- Hours: 30 hours per week over 5 days (Monday to Friday)
- Location: Petersfield, Hampshire
- Job Type: Permanent/Part Time
- Salary: £57,000 per annum FTE (to be adjusted for 30 hours per week)
- Licence: Driving Licence required
- Work authorisation: United Kingdom (required)
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