East Sussex County Council
Registrar - Eastbourne
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Join East Sussex Registration
Do you enjoy helping people, managing information accurately and working with systems and processes that really matter? Then join East Sussex Registration, where your customer service, attention to detail and ICT skills will help deliver vital services that residents rely on every day.
About the Role
As a Registrar, you will provide an essential public service through customer care, accurate data management and professional administration. You'll meet customers face-to-face, by telephone and online, gathering information, maintaining legal records, processing documentation and using specialist systems to ensure high levels of accuracy and compliance.
Working in a busy team environment, you'll balance competing priorities, solve problems, respond to enquiries and contribute to continuous service improvements while delivering a professional and efficient experience for every customer.
Responsibilities
- Provide an essential public service through customer care, accurate data management and professional administration.
- Meet customers face-to-face, by telephone and online, gathering information, maintaining legal records, processing documentation and using specialist systems.
- Balance competing priorities, solve problems, respond to enquiries and contribute to continuous service improvements.
- Deliver a professional and efficient experience for every customer.
Requirements
We are looking for candidates who:
- Have a strong customer service ethos and experience of delivering service to a wide range of customers.
- Have developed ICT skills, including ability of accurately inputting, checking and maintaining computer-based records and data.
- Can communicate confidently and professionally with customers, colleagues and stakeholders, both verbally and in writing.
- Are organised, able to manage competing priorities and meet deadlines in a busy environment.
- Have attention to detail, with the ability to analyse information, maintain accurate records and follow procedures consistently.
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Application Process
Please download the job description and person specification [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/cs/groups/public/documents/document/ytew/ndq0/~edisp/ucmfa10444874.docx] for more information.
To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests.
For guidance on how to write an application see our how to apply page and our statement on the use of AI.
Interviews will take place in person at Eastbourne Register Office. Interviews will be taking place on Tuesday 29 September 2026. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.
Benefits
This role offers the opportunity to develop specialist expertise in legal registration processes while working in a modern, technology-enabled service. You'll gain experience using specialist systems, managing statutory records, interpreting legislation and delivering high-quality customer service within a supportive team environment. You'll also have opportunities to contribute to service improvements and develop valuable administrative, analytical and process management skills.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
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Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
Contact Information
For an informal discussion about this opportunity contact Karen Barr, Life Events Team Leader at Karen.barr@eastsussex.gov.uk to request a MS teams call or phone call.
Choose East Sussex!
Additional Information
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad.
Your starting salary will be pro rata if the above position is part-time or term-time only.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas.
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
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