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Registration Officer
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Registration Officer
Sandwell's Registration Services are seeking to appoint a Registration Officer to be part of our Register Office team based at Highfields House in West Bromwich.
In this role, you will enjoy working with customers and delivering excellent customer service in a busy front-line environment. We are looking for someone who shares Sandwell Council’s values and behaviours, putting customers at the heart of everything they do, treating people with respect and empathy, and taking pride in delivering a positive experience for residents at important moments in their lives. The position offers a variety of interesting tasks and the service operates at a fast pace.
Key responsibilities:
- Delivering birth, death and marriage registrations, taking notices of marriage and civil partnership
- Facilitating marriage and civil partnership ceremonies, supporting Citizenship Ceremonies
- Managing reception and customer enquiries, producing certificates and official documentation
- Undertaking a range of administrative duties to support the smooth and efficient operation of the Register Office
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Essential requirements:
- GCSE Grade C or equivalent in English and Maths
- Experience of working in an administration office
- Experience of Microsoft Office applications
- Excellent telephony skills
- Excellent Customer Service Skills
- Accuracy and attention to detail
Additional Information:
- This is a full-time position working 37 hours per week.
Closing date: 17 September 2026
Please submit a CV and supporting statement to howard_park@sandwell.gov.uk before the closing date.
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached.
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If you are an internal candidate and currently at risk, please let the recruiting manager know.
If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.
If you have a disability and require assistance in submitting your CV, please contact howard_park@sandwell.gov.uk
For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs
Click here to find out more about our One Team Framework: Values and Behaviours
https://www.sandwell.gov.uk/WeAreSandwell/council/story
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