HM Land Registry
Registration Officer (RO) - Durham *Updated*
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Durham, North East England, DH1 5TR
Job Summary
We are looking for motivated individuals to join us at HM Land Registry as Registration Officers in our Service Delivery Directorate. As a Registration Officer, you will carry out key administrative tasks that keep HM Land Registry running effectively.
Working as part of a close-knit team, you will play a vital role in processing casework to maintain and update the Land Register for England and Wales.
Job Description
From processing and discharging mortgages and transferring the ownership of land to answering customer queries, you will carry out important work that has real effect on lives and businesses across England and Wales. You will receive fantastic training to make you an expert in your field.
Undertaking a comprehensive training path, you will learn the skills required to be the best at what you do. With access to an independent learning platform, you will be able to progress at your own pace with as much support as you need to grow into the role. Once your training is signed off, you will quickly settle into the role and manage your personal workload. If you want to progress, there are plenty of opportunities to take on extra work and responsibilities, and room to grow and move up through the organisation.
HM Land Registry plays a vitally important role in the property market, underpinning property ownership worth over £4 trillion across England and Wales including over £1 trillion of mortgages. We have been safeguarding our land and homes for the last 160 years and play a critical role in supporting the government’s housing and infrastructure objectives. This uniqueness is part of what makes us so special. The other part is our people.
From processing and discharging mortgages and transferring the ownership of land to answering customer queries, you will carry out important work that has real effect on lives and businesses across England and Wales. You will receive fantastic training to make you an expert in your field.
Undertaking a comprehensive training path, you will learn the skills required to be the best at what you do. With access to an independent learning platform, you will be able to progress at your own pace with as much support as you need to grow into the role. Once your training is signed off, you will quickly settle into the role and manage your personal workload. If you want to progress, there are plenty of opportunities to take on extra work and responsibilities, and room to grow and move up through the organisation.
HM Land Registry plays a vitally important role in the property market, underpinning property ownership worth over £4 trillion across England and Wales including over £1 trillion of mortgages. We have been safeguarding our land and homes for the last 160 years and play a critical role in supporting the government’s housing and infrastructure objectives. This uniqueness is part of what makes us so special. The other part is our people.
Person specification
With an eye for detail, you will be able to spot mistakes where others don't. You will be a strong team player with effective verbal and written communication skills. This is a job with responsibility, so you will need to rise to the challenge, taking ownership of the work you do and the results you achieve with great organisational and time management skills.
For more information, please see the the person specification outlined in the candidate pack.
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Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Working Together
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- The ability to maintain attention to detail and accuracy with a capability to respond to gaps, errors and irregularities in information.
- Strong organisational and time management skills and the ability to work quickly, prioritising personal workload effectively.
Alongside your salary of £26,811, HM Land Registry contributes £7,767 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
We have integrity – we value honesty, trust and doing the right thing in the right way. We drive innovation – we are forward-thinking, embrace change and are continually improving our processes. We are professional – we value and grow our knowledge and professional expertise. We give assurance – we guarantee our services and provide confidence to the property market.
The HMLR Way – Our Shared Commitment
What you can expect from HMLR
- Inclusive & Empowering: A positive, healthy environment where everyone feels valued and empowered to contribute
- High Performance: Access to tools, resources, and development opportunities within a supportive culture
- Value & Recognition: We value team and individual improvement, learning from setbacks as much as celebrating success
- Clarity & Transparency: Clear communication of our vision and priorities, so our direction and decisions are evident
You can find more information on our rewards package on our website.
Working for HM Land Registry
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Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.
Before applying, please note that this vacancy is part of a national recruitment campaign across a few of our HM Land Registry offices. If you are interested in applying for this role, you can only apply at one office location, therefore please ensure that you only apply for the advertised vacancy at your preferred location. The vacancy is available at the following locations: Durham, Fylde, Gloucester and Swansea, and their respective advertised vacancies can be found on Civil Service Jobs.
After submission of the first stage of your application form, you will be invited to complete a Casework Skills Test. If you successfully pass the test, you will be invited to complete the full application form.
The closing date for the test and full application form is 11:55pm on Monday 17 August 2026. You must build in time to complete the full application form if you pass the online test. It is recommended that you complete the practice test first. For more information about preparing for the Casework Skills Test and access to the practice test, please follow this link:
Preparing for the Casework Skills Test - GOV.UK
Please note, the first two sections of the Casework Skills Test are not timed. However, the third section is timed. If you need guidance about reasonable adjustments for online tests, see the link above and please use the ‘help required’ button on the application form to request support.
If you pass the online test, you will progress to the next stage of the application process, where you will be required to complete the Technical skills section of the application form.
Within The First Technical Skills Section (maximum 250 Words)
The Technical Skills section (maximum 500 words in total) should be used to detail how you meet the essential experience and technical criteria listed below:
Please describe a situation when you have worked with detailed information, needing attention to detail and accuracy
In The Second Technical Skills Section (maximum 250 Words)
Please describe how you use your organisational and time management skills and the ability to work quickly to prioritise your personal workload effectively
Please ensure you make full use of the word count.
In The Event Of a High Number Of Applications, We Reserve The Right To Conduct An Initial Sift On The Lead Criteria
Ability to maintain attention to detail and accuracy with a capability to respond to gaps, errors and irregularities in information
(Note: If you do not have a work-based examples then an example from school/college/clubs will suffice).
You may wish to use the STAR (Situation, Task, Action, Result) method to structure your responses.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on Monday 17 August 2026.
Due to the anticipated high volume of applications, it is possible that you may pass the minimum score for the Casework Skills Test, but we
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