St. James's Place
Regulatory and Mandatory Training Lead
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With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
- Location: Cirencester Office
- Workplace Type: Hybrid
- Employment Type: 12 month Fixed-Term Contract
- Seniority: Mid-Senior Level
About The Role
We are looking for an experienced and influential Regulatory & Mandatory Training Lead to lead the design, delivery and continuous improvement of our regulatory and mandatory learning strategy. Working closely with senior leaders and compliance specialists across the business, you will ensure our people have the knowledge, skills and behaviours required to meet regulatory obligations, manage risk effectively and deliver great outcomes for clients.
Reporting to the Divisional Director, Learning & Development, you will play a key role in delivering the organisation's risk strategy through high-quality learning solutions. You'll also lead the regulatory training agenda, manage a Regulatory & Mandatory Training Analyst, and help foster a culture of continuous learning across the business.
What You'll Be Doing
- Lead the development and delivery of regulatory and mandatory learning solutions that meet business, compliance and risk requirements.
- Partner with Subject Matter Experts and key stakeholders to identify training needs and translate them into effective learning interventions.
- Own and maintain the regulatory training calendar across the business, including international and subsidiary operations, adapting programmes as regulatory requirements evolve.
- Provide expert guidance on the design, governance and delivery of regulatory and compliance training.
- Conduct risk-based training needs analyses and develop learning plans that support diverse learner groups across different regions and jurisdictions.
- Work closely with the wider Learning & Development team to ensure a seamless and integrated approach to learning delivery.
- Oversee the approval process for regulatory and mandatory learning content, ensuring it remains current, accurate and compliant.
- Monitor industry developments, regulatory changes and emerging risks, embedding these into learning strategies and programmes.
- Measure learning effectiveness, analyse training data and use insights to drive continuous improvement and business impact.
- Own and report on key risk indicators relating to mandatory training completion and compliance.
- Act as the key Learning & Development contact for risk-related matters, partnering with the People function's Risk Business Partner.
- Line manage and support the development of the Regulatory & Mandatory Training Analyst.
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About You
You are a credible and commercially minded Learning & Development professional with significant experience delivering regulatory and compliance learning within a regulated environment. You combine strong programme management skills with a deep understanding of risk, governance and behavioural change, enabling you to develop learning solutions that drive measurable business outcomes. Confident working with senior stakeholders, you are highly collaborative, influential and passionate about creating impactful learning experiences that protect both people and the organisation.
Essential Criteria
- Proven experience designing, delivering and managing regulatory, compliance or mandatory training programmes within a regulated financial services environment.
- Strong understanding of regulatory requirements, conduct risk, governance frameworks and compliance obligations.
- Demonstrable programme or project management experience, with the ability to manage multiple priorities and deliver complex learning initiatives.
- Experience using data, management information and learning technologies (LMS, digital learning platforms and eLearning tools) to measure effectiveness and drive continuous improvement.
Desirable Criteria
- Audit experience or experience supporting regulatory reviews and assurance activities.
- Knowledge of behavioural and cultural change methodologies and their application within learning and development strategies.
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What's in it for you?
Whatever stage of life you're in, our benefits are designed to provide the support, flexibility, and peace of mind you need to thrive both at work and beyond.
In addition to our discretionary annual bonus scheme, which reflects both individual and company performance, you'll benefit from a market-leading benefits package tailored to support your wellbeing, financial security, and family life.
Our benefits include:
- 28 days' annual leave plus bank holidays, with the option to purchase up to 5 additional days.
- Private Medical Insurance – company-funded cover for you and your immediate family
- Generous Pension Scheme – a non-contributory employer contribution of 10%, increasing with length of service up to 15%, plus the opportunity to increase this through salary sacrifice
- Enhanced Parental Leave – up to 26 weeks' full pay to support growing families.
- Protection Benefits – company-funded critical illness cover, income protection, and life assurance
- EV salary sacrifice scheme through Tusker
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
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