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At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.
The Role: Regulatory/CASS Pillar Lead
This role leads the Regulatory Oversight pillar within the retained organisation. It provides independent oversight and challenge of outsourced delivery for CASS, pensions/HMRC reporting and regulatory change, and coordinates regulatory governance. The role acts as the CASS Oversight Officer (not the holder of the prescribed responsibility for CASS).
To lead the interpretation and oversight of regulatory obligations and regulatory change, ensuring controls, reporting and governance remain effective in an outsourced operating model. The role provides evidence-based challenge of BPO builds and testing, coordinates regulatory MI and papers, and supports SMF accountabilities.
Key stakeholders
- BPO provider regulatory/change SMEs
- Compliance/Propositions (including horizon scanning inputs)
- Risk, Audit, and Regulatory governance forums
Key Work Level Accountabilities:
- Accountable for the effectiveness of regulatory oversight across CASS, pensions/HMRC reporting and regulatory change
- Act as the single point of coordination for regulatory interpretation across the platform, ensuring consistency across obligations and change
- Act as CASS Oversight Officer, ensuring robust control framework, governance and challenge over client asset processes
- Ensure regulatory change is interpreted, implemented and tested thoroughly, with appropriate evidence
- Provide clear MI, governance papers and decision support to regulatory committees
- Support SMF16/24 by providing evidence of effective oversight, governance and control assurance
Key Responsibilities for this role:
Pensions & HMRC Oversight
- Regulatory change oversight
- Interpret new and emerging regulatory requirements and assess impact across the operating model
- Challenge BPO build solutions to ensure regulatory intent is met, including end-to-end controls and documentation
- Assess and challenge testing approach and results to ensure coverage is thorough and complete
- Maintain a regulatory change log and ensure governance decisions are captured and evidenced
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CASS oversight (as CASS Oversight Officer)
- Oversee CASS-related outsourced activities and retained control ownership, including control framework maintenance
- Oversee CASS breaches/complaints inputs and ensure appropriate escalation and remediation tracking
- Coordinate independent testing and assurance activities relevant to CASS controls
Pensions & HMRC / regulatory reporting oversight
- Oversee validation and oversight of pensions and HMRC reporting activities delivered by the BPO
- Coordinate and support FCA questionnaires and regulatory requests across the business
- Ensure timely, accurate and complete submissions with appropriate validation evidence
Governance, MI & committee papers
- Coordinate MI and papers for the Regulation Committee and other governance forums
- Drive action tracking, decision logs and escalation management for regulatory topics
- Ensure a clear audit trail of approvals, risks and remediation plans
Customer, conduct & Consumer Duty expectations
- Ensure regulatory oversight and change implementation consider customer impact and support delivery of good customer outcomes
- Escalate any regulatory change or control weakness that could create customer harm or poor outcomes
SMCR / accountability expectations
- Supports SMF16/24 with evidence-based oversight and clear governance outputs
- Acts as CASS Oversight Officer (not prescribed responsibility holder) and ensures appropriate escalation to the relevant PR holder
Evidence & assurance expectations
- Maintain complete evidence packs for regulatory change (interpretation, impact assessment, build challenge, testing evidence, approvals)
- Maintain CASS oversight evidence (controls framework artefacts, breach/issue logs, assurance outputs, governance minutes)
- Maintain regulatory request response packs (questionnaires, submissions, validations and sign-offs)
Key Knowledge, Skills & Experience:
Significant experience in regulatory oversight, CASS/client assets and/or pensions/HMRC reporting within UK financial services. Strong capability in regulatory interpretation, outsourcing oversight, governance, assurance planning, and senior stakeholder engagement. Ability to lead teams and challenge third parties constructively.
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Job Level: Manager/Expert
What we offer:
We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:
- A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
- Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
- Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
- Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
- Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G
At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.
M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.
We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: careers@mandg.com
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